Child Support Specialist

Posting number: 192448

Department: Department of Social Services

Division: Child Support Enforcement

Job classification: Administrative Specialist II

Posting type: Open

Categories: Community Services, Health Services, Social Services, Human Services, Community and Social Services

Summary

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The Child Support Specialist Administrative Specialist II is responsible for receiving and processing employer information for the Child Support Services Division. Enters data into the Palmetto Automated Child Support System (PACSS). Performs clerical tasks for the Employer Services Unit.

• Performs job delivery and/or performance or appropriate customer service delivery to clients, the public, and co-workers as an integral requirement. Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protects the Agency networks and applications by safeguarding systems, equipment and data.

• Conducts research and outreach to employers and other parties maintained in the automated system to document appropriate contact and benefit information. Updates and verifies records as needed in a timely manner. Maintains other data within the automated system for court, private attorneys and other parties integral to the provisions of Child Support Services.

• Responds to system user alerts, inquiries and other related issues regarding wage withholding and other issues related to the Employer Services Unit. Monitors income withholding compliance. Provides guidance to employers on the income withholding process and individual withholdings.

• Troubleshoots problems by analyzing, identifying and diagnosing faults and symptoms using established procedures and processes. Track, escalate and communicate unresolved issues to the appropriate staff member. Assists with reports to management primarily by using the problem ticket system to track work and status. Provides problem resolution information to others within the ticket system for shared use.

• Performs other duties as required. Performs Red Cross Shelter Duty or other emergency shelter duty/services as directed.

Examples of duties

A High School Diploma and one (1) year experience in computer system development and modification or support.

An Associate Degree or higher may be substituted for the required work experience.

Supplemental information

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Services / Richland County