Rooftop Bar Greeter/Hostess

Rooftop Greeter/ Security| JOB DESCRIPTION

LodgeWorks is actively hiring for a Rooftop Greeter/ Security

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We’re thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

The Rooftop Greeter/ Security is responsible for being the first and last impression of our guests’ rooftop experience. This key individual plays an important role in the success of our busy operation. We're looking for someone with a positive attitude, who is reliable, hard-working and dedicated and wants to grow with us.

Your day-to-day

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Greet customers with a smile and pleasant demeanor.
• Answer the phone in a professional and courteous manner.
• Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property.
• Comply and promote LodgeWorks standards and regulations to encourage safe and efficient hotel operations.
• Initiates preliminary investigations into incidents, documents and reports to supervisor.
• Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
• Writes reports and ensures accuracy of necessary documentation, as needed.
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
• Defuse guest disturbances and escort from the property if necessary.
• Complete required shift reports and maintain confidentiality of all loss prevention documents.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Check with manager/supervisor before leaving work area for any reason.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain all certifications and licenses as required by company, local, and federal standards.
• Assist in any other task or duties as requested by management.

Who you are

• A team player with a heart for hospitality.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Comfortable working well in stressful, high pressure situations.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator that can maintain composure under pressure.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 40 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• Must have NYS Security License
• A plus: Practiced, with six months' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel & Restaurant discounts available at select LodgeWorks properties
• Health, vision + dental benefits
• 401K plans with matching contributions
• Paid holidays
• Short Term – Long Term Disability (company sponsored)
• Referral bonuses
• Flexible Spending Accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.