SunTran Shift Supervisor

Posting number: 202600148

Department: CITY MANAGER

Division: PUBLIC WORKS TRANSIT

Job classification: SUNTRAN SHIFT SUPERVISOR

Posting type: Open

Categories: Transit

Summary

Serves as the supervisor of Transit Operators. Serves as a dispatcher with other trained dispatchers. Assists in the planning, organization, and operation of the City's transit system. Also performs the full range of driving, dispatching and scheduling duties.

Examples of duties

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

1. Assigns vehicles and drivers on daily bus and/or ParaTransit routes to balance vehicle use and ensure balanced operations. Schedules and assigns extra trips as required.
2. Tracks all paperwork to be completed and turned-in, including but not limited to time-sheets, time-off requests, accident/incident reports, courtesy cards, and passenger counts.
3. Coordinates vehicle servicing and repair with fleet maintenance to maintain scheduled operations.
4. Provides training and maintains training records for each driver.
5. Assists bus drivers in the event of mechanical problems, route delays, and passenger related challenges.
6. Provides support to drivers in supplies and materials. Coordinates the replacement of supplies as needed.
7. Performs periodic spot checks of vehicle inspections, and performs ride-along to provide evaluation and feedback of driver skills and route conditions.
8. Coordinates and supervises drivers via two-way radio or telephone communications.
9. Assists ParaTransit customers in scheduling rides. Communicates to the customer if their request cannot be met. Provides customer with available options. Enters validated requests into the ParaTransit scheduling program.
10. Communicates change requests and cancellations via radio to drivers on the road.
11. Takes customer's questions, concerns, and/or complaints over the telephone or in person at front desk and documents their concerns as required. Coordinates solution(s) and communicates with management, team members, and customer. Escalates complaints to Transit Manager when necessary.
12. Maintains a record of lost items on the buses, contact owners when information is available, supervises the labeling and storage of lost items, and prepares for disposal of lost items according to SunTran procedures.
13. Keeps riders guide and schedule holders stocked.
14. Collects and tracks data as assigned. This includes, but is not limited to route deviations, detours, on-time performance, missed trips, accidents, incidents, unscheduled outages, vehicle miles, dead miles, fuel usage, exhaust regeneration fluid, and passenger counts.
15. Assists in ensuring compliance with state and federal laws governing transit systems.
16. Performs other job-related duties as assigned.

Typical Physical/Mental Demands/Working Conditions
Constant exposure to stress as a result of human behavior and meeting the demands of an operating transit system with deadlines and schedules. May work indoors, sitting, with the ability to move at will, and to work in the field monitoring and reviewing transit activities. A computer keyboard is used for entering and retrieving data and preparing documents. May work outdoors in a variety of weather conditions, including cold, extreme heat, and rain when responding to accident scenes, operating buses, or when supervising or assisting transit drivers.

Note: Assignments include early morning, late evening, weekend and holiday work shifts.

Qualifications

Education: High School Diploma or equivalent. Directly related experience may substitute for education.

Experience: Two years’ experience in driving passengers in a van, shuttle bus or bus on a scheduled or on-call basis. Experience in dealing with disabled passengers or other special needs populations is desired. Lead worker experience and/or basic training in supervision is desired.

Licenses and or Certification:

• Possess a valid Class A or B Commercial Driver’s License. A valid Utah Class A or B Commercial Driver’s License with passenger and air brake endorsement must be obtained within 30 days of hire and be maintained throughout employment.
• No DUI or DWI convictions within prior twenty-four (24) months and no moving violations within twelve (12) months.
• Possess a current DOT Medical Card

Supplemental information

Knowledge of:

• Basic supervisory principles and practices
• Laws, rules and regulation for operating a motor vehicle in Utah
• Federal, State and local laws and regulations pertaining to the safe operation of transit vehicles
• Streets and roads located within the City
• Operational characteristics of passenger buses and other vehicles in the fleet
• Basic vehicle inspection and maintenance including tire pressure, checking oil, and water levels.
• Record keeping principles and practices
• Computer software operation to include; word processing, spreadsheet, presentation, and scheduling
• Techniques for dealing with a variety of individuals for various socio-economic, ethnic, and cultural backgrounds
• Customer care and courtesy specifically to bus and ParaTransit ridership
• Basic mathematics
• Filing procedures, retrieval, duplication, and information gathering
• Passenger loads, safe loading and unloading, safe and unsafe loading and disembarking locations
• Effective writing and communication skills
• Effective leadership, supervisory and motivational techniques
• Principles and practices of public relations and/or customer service

Skills:

• Working without close supervision
• Maintaining accurate records of work performed
• Training less experienced workers
• Driving a bus skillfully and safely
• Understanding and following oral and written directions
• Listening effectively to understand customer desires
• Basic computer skills including experience in MS Word, Excel and Internet

Ability to:

• Work cooperatively with others
• Safely and efficiently operate a loaded passenger bus
• Supervise and train assigned staff
• Use standard office equipment such as calculators, copiers, printers, computers, and telephone
• Accurately investigate accidents, prepare reports, and make safety recommendations
• Learn Federal transit operating policies
• Maintain diplomacy while performing duties, especially when dealing with difficult people and situations