Revenue Agent 2

Posting number: 2026-06825

Department: Dept. of Labor & Industries

Division: CSCPS - Collections

Job classification: REVENUE AGENT 2

Posting type: Open & Promotional

Categories: Accounting and Finance, Investigative, Customer Service

Summary

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Job Highlights

Are you looking for a position where you can assist individuals and businesses while ensuring compliance and contributing to the economic well-being and safety of Washington? If so, our Revenue Agent 2 position might be what you’re looking for!

The department of Labor & Industries mission is to promote safe and healthy work environments in partnership with our customers. This Revenue Agent position is responsible for collecting debts owed to the department.

This position specifically supports the agency’s strategic Goal #3 “Make it easy to do business with L&I” and Goal #4 “Help honest workers, businesses and providers by cracking down on the dishonest ones.”

Examples of duties

Some of what you’ll do:

• Takes appropriate collection actions to resolve delinquent accounts.

Collection actions may include the issuance of assessment orders, personal

liability and prime contractor liability orders, warrants, judgements,

garnishments, bond seizures, contractor registration suspensions, property

seizures, stop-work and revocation orders. Document all actions and

research in ARC/LINIIS.

• Researches and prepares professional documents with supporting

evidence/exhibits for tax cases involving successorship, prime contractor

liability, revocation of certificate of coverage and personal liability

assessments.

• Performs field visits to business and residential locations to investigate

business operations, confirm business status, search for assets, serve legal

orders, and gain compliance. This requires driving to locations to perform this

duty.

• Evaluates customer’s financial records and information to determine ability to

repay debt owed to the agency.

• Negotiates payment agreements with customers or their legal representative.

Monitor payment agreements and take appropriate actions if the customer

defaults.

• Locates assets and individuals using professional skip tracing methods that

include, database searches, internet research, fact-finding interviews and

field investigations.

• Researches information utilizing a wide variety of computer systems and

databases to resolve tax liabilities.

• Assists and accompanies team members on more complex actions such as

asset seizures, revocations and till taps.

• Communicates with customers by phone, email, written correspondence, and in person to resolve delinquent accounts.
• Educates customers and/or their representative on laws, rules, policies,

procedures, quarterly reporting requirements, online filing and payment options. Provide assistance with questions regarding collection actions and processes.

• Documents all contacts and attempted contacts in the appropriate collections system.
• Updates agency databases with the most current employer information;

structure, banking information and social security numbers/FEIN numbers

• Analyzes employer and account information for potential issues, fraudulent

activity or criminal behavior. Collaborate with internal/external compliance

groups and make referrals through Referral Tracking System as appropriate

• Processes reconsideration and appeals requests.
• Provides expert testimony in legal/administrative hearings and in court

relating to collection assignments, legal notices, proper service and actions

taken.

• Participates in staff meetings and work committees.
• Attend scheduled trainings. Work on special projects.
• And so much more!

Qualifications

Required:

Qualifying experience may substitute year-for-year for the education

• One (1) year of experience as a Revenue Agent 1

OR

• A Bachelor's degree involving major study in business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law, or closely related field.

AND

• One (1) year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or other directly related field.

Equity Competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

As well as:

• Must possess a valid unrestricted driver's license.

Desired:

Knowledge of:

• Applicable Revised Codes of Washington (RCW) and Washington Administrative Codes (WAC)
• Federal and state laws, regulations, policies and procedures related to revenue agent duties
• Decisions affecting the legal collection of funds
• Due process of law
• General investigative techniques
• Community property laws

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate your combination of knowledge, skills, and abilities demonstrated using an intentional equity lens.

Supplemental information

Things You Need To Know:

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

The assigned duty station for this position is Tacoma, Washington.

This is a hybrid position. Through training, the in-office expectation is 4 days per week. After training is complete, the expectation will be at least 2 in-office days per week.

Subject to business needs and performance.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process:

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice:

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information:

For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.

• This position is represented bytheWashington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their redacted DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact April Sharp.