Learning Systems & Clinical Program Coordinator

Position Summary:
The Learning Systems & Clinical Programs Coordinator provides administrative and technical support for Education and Organizational Development, with primary responsibility for Learning Management System (LMS) administration and student program coordination. This position maintains LMS data, assignments, certifications, reporting, and system functionality while coordinating clinical student placements, student training, orientations, observations, records, and academic affiliation agreements. The position works closely with Education, Organizational Development, Human Resources, Information Technology, clinical departments, students, faculty, and academic partners.

Position Requirements:
Formal Education / Training:
Associate’s degree from a college or university in a related discipline.
Experience working with a Learning Management System; HealthStream experience strongly preferred.

Workplace Experience:
At least five years’ experience with this type of work.

Qualifications and Skills:
Experience working with a Learning Management System (LMS), strong computer skills including Microsoft Excel, and excellent organizational, communication, problem-solving, and time-management skills required. Must demonstrate strong attention to detail, commitment to data accuracy, ability to manage multiple priorities and deadlines, and appropriate handling of confidential information. Preferred experience includes HealthStream administration; healthcare, hospital, or academic environments; coordination of healthcare students and clinical placements; Articulate Storyline or other e-learning tools; JotForm or similar forms and workflow platforms; HRIS/LMS implementation or system upgrades; process improvement; and advanced Excel functions including data validation, reconciliation, and data imports.

Physical Environment:
Primarily computer-based administrative work with regular interaction with employees, students, faculty, clinical departments, educators, academic institutions, and organizational partners. May require occasional movement throughout the organization to support orientations, student programming, and education activities.

Physical Effort:
Must be able to sit, stand, lift, bend, and use a keyboard and telephone.

Key Results:
Effectively administers and maintains HealthStream, including employee and student records, departments, job codes, student groups, assignments, licenses and certifications.
Maintains accurate and reliable LMS data through routine validation, reconciliation, data cleanup, and appropriate management of system imports and updates.
Monitors required learning, certifications, competencies, and compliance assignments and provides timely, accurate information regarding completion status.
Develops and maintains accurate LMS reports, spreadsheets, and tracking tools that support Education, Organizational Development, leaders, and organizational decision-making.
Provides timely troubleshooting and resolution of LMS-related issues and appropriately coordinates with HealthStream, IT, HR, and other stakeholders when additional support is required.
Maintains system documentation and actively supports LMS changes, upgrades, integrations, workflow improvements, and other initiatives designed to improve efficiency and effectiveness.
Effectively coordinates clinical placement requests, assignments, schedules, and requirements with academic institutions, clinical departments, educators, and students.
Ensures students complete required training, orientation, documentation, and system-access requirements prior to beginning clinical experiences.
Maintains complete, accurate, and timely student placement records, required documentation, affiliation agreements, and related records.
Maintains effective communication and collaborative relationships with students, faculty, academic institutions, clinical departments, educators, and other organizational partners regarding placement requirements, expectations, and deadlines.
Provides effective administrative and technical support for orientation, education, competency, professional development, regulatory education, and other departmental programs and initiatives.
Demonstrates strong organization, attention to detail, problem-solving, confidentiality, and responsive customer service while effectively managing multiple priorities, projects, and deadlines.

About Us

Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.

Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."

Benefits Summary

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.

• Medical, Dental, Vision
• PTO
• Retirement Matching
• Tuition reimbursement
• Discount programs
• FSA (Flexible Spending Accounts)
• Identity Theft Protection
• Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.