WF Development Specialist 2

OTSI (Object Technology Solutions, Inc) has an immediate opening for a WF Development Specialist 2

WF Development Specialist 2 (onsite Role)

MAJOR RESPONSIBILITES:

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This role is best aligned to candidates with a workforce development, learning technology, and customer support background, with automation and AI experience viewed as a strong advantage rather than a strict requirement.

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Primary Skill Requirements (Highest Priority)

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Workforce development and learning operations experience.

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Customer service and end-user support in a high-volume environment.

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ServiceNow or similar ticketing/request management systems.

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Learning Management System (LMS) administration and support.

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Experience supporting learning experience platforms (LXP) and enterprise learning technologies.

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Ability to analyze recurring requests and improve operational processes.

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50% customer support and request management.

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Approximately 50% automation, process improvement, and solution development.

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Support learning platforms, training operations, and workforce development initiatives.

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Develop scalable solutions that increase efficiency and reduce repetitive manual tasks.

QUALIFICATIONS AND EXPERIENCE

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Strong workforce development or learning technology background.

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Demonstrated customer-facing support experience.

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Comfortable working across multiple enterprise learning platforms.

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Problem solver with process improvement and automation mindset.

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Skills and experience are more important than specific job titles.

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Candidates with extensive experience are acceptable if aligned with budget expectations.

Preferred :

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Experience with other learning platforms such as Degreed and similar LMS/LXP solutions.

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Application support and troubleshooting.

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Knowledge of onboarding, certification, training, or learning workflows.

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Process documentation and continuous improvement.

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Workday Learning experience (preferred).

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Automation & AI Capabilities (Preferred)

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Experience identifying opportunities to automate manual work.

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Exposure to AI-powered productivity and automation tools.

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Ability to build or support automated workflows that improve customer experience and reduce manual effort.

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Experience with tools such as Microsoft Copilot, OpenAI-based solutions, or similar platforms is desirable but not required.