Administrative Technician - Records

Posting number: 202603082

Department: Sheriff's Office

Division: Sheriff's Office-Civilian

Job classification: Administrative Technician

Posting type: Open

Categories: Administrative Assistant

Summary

This position provides 24/7 support for critical functions within the Cumberland County Sheriff’s Office. Primary duties include the collection, data entry, storage, and dissemination of all incident reports, ensuring accuracy and compliance with NIBRS standards. Employees must troubleshoot report errors and maintain high-quality records for investigations and public requests.

This is a high-pressure role requiring the ability to remain calm, focused, and accurate under stress, particularly when handling sensitive and confidential information. Additionally, the role involves accurate entry and management of missing persons, stolen property, and other critical data into the Division of Criminal Information (DCI) system. This helps with investigations, recovering stolen property or missing persons, and ensuring officer safety. This role requires cross-training with both the Civil and Fugitive Units, making teamwork and communication essential, as employees in this position are responsible for entering protection orders and warrants after regular business hours, including weekends and holidays. Employees in this position also conduct criminal history checks and provide information for multiple divisions within the Sheriff’s Office.

Examples of duties

• Deliver exceptional customer service to citizens, law enforcement personnel, and other agencies, maintaining professionalism and courtesy at all times.
• Handle, process, and secure sensitive and confidential information in compliance with legal and agency guidelines.
• Respond promptly and accurately to inquiries from the public and government agencies, using discretion and sound judgment in providing information.
• Answer and screen incoming phone calls, directing them to the appropriate personnel or agency with efficiency and attention to detail.
• Compile, sort, and distribute mail, incident reports, and other essential documents within the agency and to external agencies as required.
• Maintain an organized and accurate filing system for physical and digital records, ensuring ease of retrieval and compliance with agency standards.Additional requirements that must be submitted within 3 days of applying for this position
  Attach a copy of the following documents to the completed application or submit to the Human Resource Office located at 131 Dick St., Fayetteville, NC 28301
  • North Carolina Driver's License
  • Birth Certificate
  • Social Security Card
  • High School Diploma
  • Authorization of Release of Personal Information to Cumberland County Sheriff's Office. The Authorization for Release form must be notarized. We are able to notarize free of charge and provide photocopies of your documents.

Qualifications

• Candidates must be US citizens.
• Candidates must be at least 20 years old.
• Candidates must have a high school diploma or GED.
• Candidates must be able to obtain DCI certification within 90 days from the date of hire.
• Candidates must demonstrate proficiency using multiple software platforms simultaneously in a fast-paced environment. Strong computer navigation and data entry skills are required.
• Candidates must be able to work 12-hour rotating night shifts, including weekends and holidays. Flexibility is essential to accommodate changing schedules.
• Candidates must have at least 2-3 years of experience in a high-volume office environment, preferably involving handling sensitive information. Prior experience in law enforcement, legal, or government office settings is strongly preferred.
• Discretion and ability to handle confidential or sensitive information appropriately.
• Flexibility to adapt to changing work schedules, responsibilities, and priorities.
• Ability to interpret and analyze information accurately and exercise sound judgment in non-routine situations.
• Capacity to establish and maintain effective working relationships with diverse groups, including other agencies, colleagues, and the public.
• Ability to lift and push moderate weights, bend, stoop, and reach as needed in the course of daily responsibilities.
• Strong research skills, with the ability to locate, interpret, and apply information effectively in support of office operations.

Supplemental information

• This is a high-pressure role requiring the ability to remain calm, focused, and accurate under stress, particularly when handling sensitive and confidential information. Candidates must be comfortable making decisions independently without constant supervision.
• Ability to quickly learn and navigate multiple specialized software programs such as RMS, CAD, and DCI while performing data entry and retrieval tasks with accuracy.
• Demonstrate good judgment, initiative, and the ability to work independently without constant supervision, especially in a fast-paced, high-pressure environment.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively to meet strict deadlines.
• Ability to maintain accurate records, proofread documents for errors, and ensure that all reports and entries are thorough and correct.
• Excellent verbal and written communication skills, with the ability to interact professionally and courteously with the public, government officials, and co-workers.