Information Specialist

Posting number: 192755

Department: Midlands Technical College

Job classification: Temporary, Temporary Grant, Time Limited,Non-Regulatory

Posting type: Open

Categories: Customer Service, Higher Education

Summary

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• Provides superior customer service support to both internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls.
• Provides support to customers and staff, handles inquiries, and provides solutions.
• Registers students and takes payments.
• Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc.
• Communicates class/program details and requirements to customers efficiently and effectively.
• Utilizes strong customer skills to assist staff with class enrollment management.
• Other duties as needed.

This position will be located on Midlands Technical College Harbison Campus

Examples of duties

This position requires the highest level of customer service skills, interpersonal, written, and verbal communication skills:
• Must be able to absorb a large amount of detailed information and be able to apply knowledge quickly.
• Must be willing and able to work at any campus or location as needed (including weekend events).
• Associate degree and two (2) years of relevant customer service experience; or a high school diploma and three (3) years of relevant customer service experience.

Qualifications

• Experience with Colleague
• Proficiency with MS Office Suite (Excel, Word, Outlook, etc.)