Senior System Engineer - eufy B2B Security Solutions

SeattleFull-timeR&D - Senior technical position

Responsibilities

Job Overview We are seeking a Senior System Engineer to close the critical technical gap in scaling Eufy Security's B2B business across North America. This is a technical role (not a sales role) that works hand-in-hand with the Regional Sales Manager and business leadership to streamline the business — from solution architecture and integration engineering, to technical enablement and escalation support. You will design and deliver end-to-end integrations for key accounts down to SDK/API/CGI-command level, act as the technical liaison between HQ engineering and the NA sales team, and serve as the rooftop escalation point for all critical technical issues across North America. Why Eufy Security B2B Eufy Security is entering the B2B market with a differentiated price-performance and privacy-forward value proposition — hardware + app + alarm without forced subscriptions — spanning cameras, HUBs, sensors, and NVRs. As we scale commercial and SMB adoption across North America, this role fills the technical gap between our solution and how key accounts and ecosystem partners integrate, deploy, and support it. You will be the technical owner who turns 'our solution works' into 'it works in their system' — from SafeHome-style key accounts to 3rd-party ecosystem integrations. Work Location Home-based field role covering the Continental US (48 contiguous states); travel <20% for customer integration work, key account visits, and tradeshows Reporting Line This role will report into the head of this business unit (DIFM, PCT), Senior Director, Anker | Eufy Security B2B, North America, and work hand-in-hand with the Regional Sales Manager to own technical delivery, enablement, and escalations. Responsibilities

1. Solution Architecture & Integration Design — Design end-to-end integration solutions for key accounts (e.g., SafeHome), producing solution diagrams, network and system architectures, and integration project plans with detail down to API and CGI command level for cameras, HUBs, sensors, NVRs, and the Eufy app/alarm platform.
2. Key Account Technical Ownership — Serve as the technical point of contact for strategic accounts; own technical delivery end-to-end, manage integration projects from scoping to deployment, and drive customer acceptance.
3. Ecosystem & 3rd-Party Integrations — Scope, validate, and deliver integrations with 3rd-party ecosystem partners — including compatibility testing, certification, and documented diagram and APIs.
4. Technical Pre-Sales Enablement — Support the RSM and NA sales team with technical qualifications: remote and in-person demos, PoC/pilot builds, RFP/RFI technical responses, and tradeshow setup.
5. Internal Technical Liaison — Bridge HQ PM, engineering, and tech support with the NA sales team: procure and qualify the latest samples and test firmware, ensure sales is always demo-ready, and route technical feedback back to product.
6. Escalation & Tiered Support — Act as the rooftop escalation point for all NA sales and customer critical issues; work with the overseas support team on tiered support and drive system-level urgency to resolution.
7. Enablement & Training — Build and deliver technical training and collateral for NA sales and key customer support teams; streamline technical documentation, integration guides, and FAQs.
8. VoC & Technical Roadmap Input — Capture technical insights from the field and feed them into HQ product and engineering to shape roadmap, product fit, and integration priorities. Target Verticals & Key Accounts

• Key account platform integrations
• 3rd-party ecosystem integrations
• Supporting commercial & SMB security segments: home alarm monitoring, small commercial Key Success Metrics (Year 1)
• key account integrations designed, delivered, and deployed
• 3rd-party ecosystem integrations validated and launched.
• NA sales and key customer support teams trained and enabled with current technical collateral.
• Critical escalations resolved, demo/PoC success rate.

Qualifications

• Technical Experience — 10+ years in system engineering, solutions/pre-sales engineering, or integration engineering in physical security, IoT, home automation, or a related industry.
• Integration Depth — Hands-on with API, SDK, and protocol-level integration (HTTP/REST, CGI commands, ONVIF, cloud-to-cloud); proven ability to design and document end-to-end solution architecture.
• Ecosystem Knowledge — Familiarity with smart home and alarm ecosystems (Control4, Z-Wave/Zigbee/Matter, thermostats, garage door openers, 3rd-party cloud APIs).
• Technical Pre-Sales — Experience delivering demos, PoCs, and RFP/RFI responses; comfortable in customer-facing technical roles.
• Escalation & Support — Experience managing tiered technical support and acting as L2/L3 escalation for critical customer issues; sense of urgency and system-level ownership.
• Project Management — Ability to scope and manage integration projects across customers and internal teams.
• Technical Communication — Excellent technical communication — able to translate between customers, sales, and HQ engineering; strong documentation and training skills.
• Education — Bachelor's degree in Computer Science, Electrical/Computer Engineering, or a related technical field.
• Travel & Field Presence — Willingness and ability to travel ~20% for customer integration work, key account visits, and tradeshows. For Pay Transparency】Compensation Description The base salary for this position is between $100,000 to $150,000. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/ incentives/ restricted stock units. Anker Innovations is committed to a diverse and inclusive workplace. Target OTE (base + variable/commission): 33% of base in variable at 100% attainment uncapped upside. Anker Innovations is committed to a diverse and inclusive workplace. Anker Innovations is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Please contact hr-recruit@anker-in.com if you have any questions.

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