Lab IT Support Technician

Overview

We are seeking a motivated Lab IT Support Technician to provide technical support for laboratory environments supporting scientific research and data collection activities. This individual will serve as a key liaison between IT and laboratory personnel, ensuring the reliable operation of laboratory workstations, scientific instruments, and supporting software applications. This is an excellent opportunity for someone looking to grow their career in laboratory technology support within a dynamic and expanding environment.

Responsibilities

• Provide day-to-day technical support for laboratory workstations connected to scientific instruments such as HPLCs, microscopes, and other data-generating laboratory equipment.
• Troubleshoot and resolve hardware, software, connectivity, and system issues impacting laboratory operations.
• Support scientists, researchers, and laboratory personnel with technical issues related to instrument-connected PCs and associated applications.
• Collaborate with laboratory staff to diagnose and resolve technology issues while minimizing disruptions to research activities.
• Maintain and support Windows-based desktop and workstation environments within laboratory settings.
• Assist with software installations, upgrades, patching, and system maintenance for laboratory systems.
• Document troubleshooting steps, resolutions, and support activities within ticketing and support platforms.
• Coordinate with internal IT teams when issues require escalation or support from specialized groups.
• Support ongoing lab expansion initiatives and provide technical coverage across multiple laboratory locations.
• Participate in continuous improvement efforts to enhance laboratory IT support processes and user experience.

Required Qualifications

• 2+ years of IT support, desktop support, help desk, or technical support experience.
• Experience troubleshooting Windows-based hardware and software issues.
• Strong customer service and communication skills with the ability to support technical and non-technical users.
• Experience diagnosing and resolving PC, peripheral, and application issues.
• Ability to work independently while managing multiple support requests and priorities.
• Strong problem-solving and analytical skills.

Preferred Qualifications

• Previous experience supporting laboratory, pharmaceutical, biotechnology, medical device, quality, or research environments.
• Experience supporting scientific instruments and instrument-connected workstations.
• Familiarity with laboratory applications, data collection systems, and regulated environments.
• Understanding of laboratory workflows and the unique technical requirements of research and quality organizations.
• Exposure to GMP, GLP, GxP, or other regulated environments is a plus.

Ideal Candidate

• Passionate about technology and helping end users succeed.
• Interested in building a long-term career within laboratory IT support.
• Eager to learn new technologies, scientific applications, and laboratory systems.
• Adaptable, collaborative, and capable of thriving in a fast-paced environment.
• Comfortable working directly with scientists and laboratory personnel to resolve complex technical issues.

Employment Type

• Long-term contract opportunity
• Supporting an expanding laboratory environment with significant growth potential
• Opportunity to gain hands-on experience with scientific technologies and specialized laboratory systems

Job Type & Location

This is a Contract position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $26.00 - $31.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Oct 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.