Public Benefits Case Reviewer

Posting number: 27-00739

Department: Family Services

Job classification: Public Benefits Case Reviewer / Grade 121

Posting type: Open

Categories: Social Services, Human Services, Customer Service, Community and Social Services

Summary

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated and experienced professional for a Public Benefits Case Reviewer. The successful candidate will join the Public Benefits team within the Department of Family Services which envisions better health, safety, and well being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Examples of duties

This position performs advanced case review work for SNAP, TANF, and all Medical Assistance programs. Responsibilities include evaluating cases for compliance with timeliness and accuracy requirements, identifying error trends and root causes, developing training recommendations, and reporting findings to leadership. The role also ensures corrective actions are completed within established timeframes.

In addition, this position supports SNAP Management Evaluation Reviews as well as state and regional reviews and audits. The employee may provide intermittent supervisory coverage and assist with both initial and ongoing eligibility determinations when needed.

The ideal candidate will demonstrate:

• Comprehensive knowledge of policies and procedures for complex federal, state, and local SNAP, TANF, and Medicaid programs.
• Experience with data collection and analysis to evaluate and improve work quality.
• Strong communication skills, with the ability to present information clearly and effectively.
• Ability to interpret and apply policy accurately in eligibility determinations.
• Strong interpersonal skills to build and maintain effective working relationships with clients, staff, partners, and the public.

Hiring salary is commensurate with experience.

Qualifications

Bachelor's degree in related field four (4) years of experience in public benefits/public assistance programs at the level of Public Benefits Program Specialist II or above and or equivalent combination of education and experience.

Supplemental information

Pass pre-employment background to include criminal, credit, Child Protective Services (CPS), and DMV. Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification).