Client Systems Support Specialist

Join a team that helps customers stay connected and productive by providing technical support for software, hardware, and connectivity solutions. This is an excellent opportunity for experienced help desk professionals or entry-level candidates with a technical certification or degree looking to grow their IT support career.

Location

• 100% Remote

Schedule

• Monday-Friday
• Regular Shift: 11:30 AM - 8:00 PM EST
• Training Schedule: 9:00 AM - 6:00 PM EST for 3-6 weeks

Contract Length

• 3-month project with potential for extension

Key Responsibilities

• Provide technical support to customers and internal teams for software applications and compatible products
• Troubleshoot software, hardware, Bluetooth connectivity, and mobile device issues
• Support customers with connectivity products and third-party device compatibility
• Research and test third-party devices for product compatibility
• Respond to customer inquiries via phone and email
• Document and track issues in the ticketing system
• Escalate complex incidents and manage urgent support requests
• Communicate system outages, technical issues, and recommended solutions
• Gather customer feedback and identify opportunities for product improvements

Qualifications

Required

• Strong customer service and communication skills
• 3+ years of help desk, technical support, or technical customer service experience
• Experience troubleshooting software and hardware issues
• Proficiency with Microsoft Office applications

Preferred

• Experience supporting Bluetooth devices, mobile devices, or connectivity products
• Familiarity with ticketing systems and incident management processes

Entry-Level Candidates Welcome

• Candidates with a technical degree, IT certification, or related training are encouraged to apply

Ideal Candidate

• Strong problem-solving and troubleshooting skills
• Comfortable assisting customers in a fast-paced support environment
• Able to manage multiple priorities while delivering exceptional customer service
• Passionate about technology and helping users resolve technical issues

Apply today to join a collaborative team providing high-quality technical support in a fully remote environment.

Job Type & Location

This is a Contract position based out of Somerset, NJ.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.