Senior Director of WMS

Job Title: Sr. Director of WMS

Reports To: CEO

Purpose of Position The Sr. Director of WMS will manage and maintain the department’s mission-critical functions through rigorous succession planning, comprehensive employee training, and direct performance management. The role is responsible for driving project success from inception to completion by establishing detailed timelines, motivating teams, and reporting weekly on progress and post-project evaluations. Additionally, the candidate will oversee all Warehouse Management Systems (WMS), coordinating system rollouts, conversions, and vendor relations while leveraging EDI experience to find operational efficiencies. Finally, the position requires technical oversight of the IT support system to identify systematic issues, troubleshoot requests based on priority, and implement generalized long-term solutions.

Values and Business Practices Non-negotiable

• Customer First
• We treat employees with respect and dignity
• We operate with high business ethics
• We don’t lie, steal or cheat to make a living
• We are a good corporate citizen
• We value our professional relationships
• We strive to have a “Continuous Improvement Culture” • Safety
• Attitude towards customers
• Continued under performance

Company Expectations

Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude: Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.

Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.

Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.

Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.

Follows directions: Follows all written and verbal instructions provided by management, project leader, etc.…

Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Safety: Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.

Position Competency

1. Effective communication and interpersonal skills when dealing with individuals and departments throughout the company.
2. The ability to successfully manage/lead projects spanning across multiple departments and with a duration of up to 2 years
3. The ability to motivate and drive a team to meet and exceed department and company goals

Role Expectations

• Succession and Backup

• Maintain and annually update backup plan for all mission critical functions within the department

• Ensure training of all mission critical functions

• Management

• Set clear goals and expectations for all direct reports

• Properly document all performance issues and create a PIP when deemed appropriate.

• Project Management

• Create a detailed plan for each approved project, to include the following: timeline, milestones, resources, responsibilities, potential risks, etc.

• Motivate and drive the team of each project to achieve the milestones and goals of each project

• Communicate, monitor and report weekly to all involved the status (achievement's, gaps, failures, next steps) of each project

• After the completion of each project, evaluate the overall success and impact to the company and investigate any failures

• Follow up on open CARs ensuring that implemented actions are effective and completed.

• Accountable for the following:

• Oversite of all WMS systems.

• Support Team / Conversion Teams / new customer setups

• Ensure employees have proper training as outlined by their respective CARE form

• o Coordination of WMS rollouts and conversions are planned, approved and executed properly.

• Ensure that the WMS environments are maintained and release packages are installed when appropriate.

• Look for areas of improvement and solutions to implement gain efficiencies.

• Strong experience with EDI

• WMS Vendor Management

• Maintain positive relations with WMS vendors.

• Attend WMS seminars and user groups.

• Monitor vendor ticketing system and look for opportunities for improvement.

• ITS system

• Identify any systematic patterns, which may require more generalized actions.

• Respond to all support requests bases on areas of responsibility and priority level accordingly.

• Troubleshoot and resolve issues or involve the appropriate person.

• Miscellaneous

• Adhere to the expense authorization document