Patient Access Representative

Your Experience Matters

MercyOne Clive Rehabilitation Hospital is operated jointly with Lifepoint Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you’re embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What we’re looking for

The Patient Access Representative performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interview patients for all pertinent account information and verify insurance coverage. The Patient Access Representative will also assist the Admission Coordinator with process involved in registering new referrals, obtaining insurance authorizations, and admitting patients.

How You’ll Contribute

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
• Distributes and explain forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
• Meet with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicate with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verify insurance benefits and obtain precertification/authorization as necessary.
• Determine and accept required payments, including co-pays and deductibles, or refer to financial counselors for follow-up.
• Research the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
• Collect co-pays and other funds from patients based upon established criteria.
• Check and stock supplies as needed.
• Serve as back-up for other functional areas.

Qualifications & Requirements:

• High school diploma or equivalent required or 3 years of directly related experience may be substituted for the required education.
• Billing or collection experience preferred.
• Computer experience required
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment.
• Knowledge of medical terminology strongly preferred.
• High degree of accuracy and organization required.

Schedule: Full Time - Day

EEOC Statement

MercyOne Clive Rehabilitation Hospital is an Equal Opportunity Employer. MercyOne Clive Rehabilitation Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.