Desktop Support Technician

Overview

We are seeking a Desktop Support Technician to provide first-level technical support in a fast-paced enterprise environment. The ideal candidate will have experience supporting Windows-based systems, Microsoft Office applications, and end users across a variety of hardware and software platforms. This role requires strong customer service skills, technical troubleshooting abilities, and a commitment to delivering exceptional support experiences.

Responsibilities

• Provide technical support to end users via phone, remote tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, email, and application-related issues.
• Support Windows desktop environments, including installation, configuration, and maintenance of systems and peripherals.
• Assist users with Microsoft Office Suite applications, Outlook, and other standard business software.
• Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and related technology.
• Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
• Escalate complex issues to appropriate teams while maintaining ownership and communication with end users.
• Follow established support processes, procedures, and service level expectations.
• Deliver excellent customer service while managing multiple support requests and priorities.

Required Qualifications

• 1+ year of IT support, help desk, desktop support, or technical support experience in an enterprise environment.
• 1+ year of customer service experience supporting users and resolving technical issues.
• Experience troubleshooting Windows 10/11 operating systems, hardware, and software issues.
• Familiarity with Microsoft Office Suite, including Outlook.
• Strong verbal and written communication skills.
• Ability to quickly learn new technologies and retain technical information.
• Strong troubleshooting, analytical, and problem-solving skills.

Preferred Qualifications

• Experience supporting enterprise environments with 500+ users.
• Exposure to remote support tools and ticket management systems.
• Knowledge of desktop hardware repair and peripheral support.
• CompTIA A+ certification or equivalent technical knowledge.
• Experience supporting both remote and onsite users.

Desired Skills

• Customer-focused mindset with a commitment to providing exceptional support.
• Ability to work effectively in a team-oriented environment.
• Strong organizational and time management skills.
• Comfortable working in a fast-paced technical support environment.
• Self-motivated with a willingness to learn and grow professionally.

Employment Type

• Contract or full-time opportunity
• Onsite and remote user support responsibilities
• Opportunity to gain experience within a large enterprise IT environment

Job Type & Location

This is a Contract position based out of Columbus, IN.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,IN.

Application Deadline

This position is anticipated to close on Oct 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.