Auxiliary & Facilities Services Officer

Posting number: 2026-01919

Department: University of Hawai'i at Manoa - Office of Campus Services

Division: Auxiliary Services

Job classification: AUXIL & FAC SVCS OF

Posting type: Open

Categories: Accounting and Finance, Transportation, Miscellaneous, Business, Office and Administrative Support

Summary

Title: Auxil & Fac Svcs Off

Position Number: 0080875

Hiring Unit: ADMINISTRATION, AUXIL ENT, AUXILIARY SERVICES

Location: UH at Manoa

Date Posted: 09/02/2026

Closing Date: 09/18/2026, 11:59pm

Band: B

Salary : salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

Duties and Responsibilities

(* denotes essential functions)

1.*Responsible for conducting research, consulting system users, and recommending business system solutions to improve efficiency, control costs, and maintain safe and effective service delivery for all Commuter Services operations; including but not limited to employee or customer concerns, contractor performance, service disruptions, billing issues, and parking impacts.

2.* Conducts inspections and monitors activities of parking structures, on-grade lots, roadways, traffic control devices, parking equipment, shuttle stops and routes, EV charging assets, and staging areas; prepares work orders, documents deficiencies, follows up on corrective action, and advises management of operational concerns.

3.*Reviews and ensures accuracy and completeness in reports, memorandums, contracts, and policies for Commuter Services operations.

4.*Produces regular reports and dashboards for leadership and others engaged in institutional planning and decision making.

5.*Serves as a resource to administrators, faculty, and staff on data analysis tools, techniques, and interpretation.

6.* Develops training materials and conducts briefings or training for personnel supporting special events, parking operations, maintenance coordination, shuttle/TDM activities, customer service, and related operational procedures; monitors performance and advises supervisor of training or performance concerns.

7.*Initiates, prepares, and reviews purchase orders, requisitions, invoices, and other documents to ensure compliance with UH policies and procedures and the rules and regulations of the University.

8.*Administers complete bid cycle including but not limited to preparation of bid specifications, solicitation of bids, evaluation of bids including cost analysis, award of contracts, contract administration, monitoring vendor performance, and termination of contracts, as appropriate.

9.*Responsible for analysis and implementation of strategies for adequate contract administration and oversight for major independent contract vendors for major services.

10.*Responsible for the formal appeal process by working directly with anyone challenging a citation to achieve resolution.

11.*Researches and addresses customer problems when policy, procedure, and/or law conflicts.

12.*Keeps abreast of all Federal, State, and University rules and regulations as they apply to the Commuter Services Department.

13.*Travels for purposes of attending meetings, training, and other activities.

14.*Works outside of normal business hours including evenings, weekends, and holidays to support department needs.

15.Other duties as assigned.

Minimum Qualifications

1.Possession of a baccalaureate degree in Business Administration, Public Administration, Management Information Systems, Data Science, or related field and 3 year(s) of progressively responsible professional experience with responsibilities for business and/or operations management; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

2.Considerable working knowledge of principles, practices and techniques in the area of business and/or operations management as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.

3.Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations, and theories and systems associated with business and/or operations management.

4.Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.

5.Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally, and by preparation of reports and other materials.

6.Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.

7.Demonstrated ability to operate a personal computer; apply word processing software and spreadsheets.

8.If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

9.Ability to work outside of normal work hours, including evenings, weekends, and holidays.

10.Ability to travel independently to various geographical locations in a timely manner. Requirement may be fulfilled by a valid Hawaii Driver's license (class 3, comparable driver's license, or other means of transportation), which meets position needs.

11.Demonstrated ability to interpret and apply administrative rules, policies, contract requirements, and operating procedures to a variety of work situations.

12.Ability to communicate effectively and professionally with the public in difficult or high-conflict situations.

Desirable Qualifications

1.Experience with University or public-sector procurement, contract administration, fiscal documentation, billing, collections, or operational reporting.

2.Knowledge of large-scale parking operations, rules, regulations, permit/pass processes, special event parking procedures, and related administrative practices.

3.Experience with parking management systems, enforcement systems, customer communication platforms, shuttle or TDM programs, EV charging operations, or other transportation technology.

4.Experience with business analytics and/or project management.

To Apply:
Note: If you have not applied for a position before using NeoGov, you will need to create an account. Click on the "Apply” button on the top right corner of the screen to complete an application and attach required documents by the closing date:

1. Cover letter indicating how you meet the minimum qualifications;
2. Resume;
3. Names and contact information (telephone number and email addresses) of three (3) professional references (preferably supervisor); and
4. Copy of your official transcript showing highest degree. (Official transcripts will be required if selected to fill the position.)
   The application will be considered incomplete if materials are unreadable. Late or incomplete applications will not be considered.

Note:
If multiple applications are received from the same candidate, only the last one will be reviewed. Please do not include any self-identifying photos, and PLEASE REDACT REFERENCES TO SOCIAL SECURITY NUMBERS AND BIRTHDATE ON TRANSCRIPT COPIES. All items become the property of the University of Hawaii Office of Campus Services, and will not be returned.

Inquiries:
Campus Services Human Resources Office; 808-956-6720; uhmcshr@hawaii.edu

Examples of duties

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/