IS Technical Services Supervisor

Posting number: 2026-00473

Department: Information Services

Division: Security Admin

Job classification: IS Technical Services Supervisor (0754)

Posting type: Open

Categories: IT and Computers, Security

Summary

The current vacancy is in the Security Team. As an IS Security Supervisor, your work will include:

• Supervise and coordinate the day-to-day work of Information Security staff.
• Coordinate cybersecurity operations, incidents, priorities, assignments and service activities.
• Work collaboratively across Information Services to support effective and coordinated technology operations.
• Communicate operational issues, cybersecurity risks and significant concerns to Information Services management and ensure appropriate follow-through.

An ideal candidate has experience supervising or coordinating IT or cybersecurity professionals, strong communication and organizational skills, sound judgment, and the ability to build an effective and collaborative team.

To supervise and manage, and perform as needed, the activities of a subdivision within the Department of Information Services; to direct and manage technical staff in the installation, implementation, and maintenance of County-wide data network and/or server-based operating systems; to provide input into strategic planning discussions that involve operations of the subdivision to which assigned; and to perform related duties as assigned. This position is a working supervisory position. This class coordinates and oversees the work of multiple projects and project teams; and involves the design and implementation of systems effecting more than one department of the County, or on a County-wide basis. Work at this level requires the application of broad departmental principles to achieve objectives under the general direction of the Division Manager.

To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

Flexible Workplace: This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace Policy

Examples of duties

Work supervised, or performed as necessary, in this class focus on systems administration (hardware and operating systems), as primary support responsibility, with a secondary support role in network services (data networking). Primary support responsibility will focus on several to many major areas of specific technologies as listed below.

1. Promote a diverse, culturally competent, and respectful workplace.
2. Provide support and trouble-shooting services for technical staff and departmental users with difficult server or network-based problems and responds to and resolves departmental user technical problems regarding equipment and equipment-based operating system or network-related software.
3. Analyze problems with vendor-supplied hardware/software, evaluates new technical proposals and new systems for technical impact on the infrastructure. Assess the financial impact on Ramsey County and determine how well solutions fit the county’s business needs.
4. Ensure team alignment with supported technology. Coordinate with staff to ensure there is a primary and secondary assignment for all supported technology. Work with staff to ensure appropriate levels of training and skills to enable individuals to perform in their assigned roles.
5. Oversee the operations of the infrastructure services to ensure all managed systems are configured to defined standards and achieve agreed to levels of service availability.
6. Supervise a team(s) of information technology professionals within the Department of Information Services to develop, enhance and maintain server-based environment, database systems; and/or network systems/services for user departments by coordinating planning, assigning project staff, scheduling staff and computer resources, evaluating performance of staff and work, and assessing training needs.
7. Lead technical analysis into the performance and reliability of existing and new technology solutions. This analysis includes trouble shooting problems, tuning applications and how to perform upgrades to the solutions.
8. Participate in discussions involving planning of future server or network-based systems; assesses the best balance of external vs. internal resources to accomplish future objectives, and provides input into strategic plans for the County in the area technical infrastructure; ensures that the future needs/goals of the project/functional area/department(s) served are identified and incorporated into the overall County's information technology planning.
9. Establish effective working relationships with County department managers and staff by budgeting, planning, communicating, writing bid specifications, establish schedules, setting priorities, and otherwise providing technical advice and consultation relating to hardware and software issues to achieve the County's business goals through the effective and efficient use of electronic technology.
10. Conduct internal technical studies for the Department of Information Services relative to hardware, software, networks, procedures and standards in order to: analyze and evaluate computer hardware and software; establish Information Services procedures and standards; create and maintain appropriate documentation relating to systems; and to provide other resources for use in connections with functions such as planning, budgeting and training.
11. Participate in divisional management team and monitor adherence to departmental policies, procedures and standards for assigned staff. Evaluate and provide technical supervision to contracted staff and on-site vendor supplied personnel for projects managed.
12. Review the work progress of projects to ensure compliance with planned schedules and approved budgetary appropriation; coordinates the activities of multiple project teams as necessary. Establish and change priorities of projects and assigned tasks as appropriate to meet County-wide and individual customer department needs.
13. Manage and coordinate the activities involved in maintaining a large telecommunications network's software including planning, installation and troubleshooting.
14. Coordinate the planning, scheduling, and controlling of large-scale systems software upgrades and projects from inception through implementation; assists with, or provide in conjunction with department managers, information to the County's top executives regarding information technology issues and planning.
15. Oversee the plans and procedures for data security, integrity, and privacy by planning and implementing back-up operations, terminal security, and password protection in order to conform to state, county and departmental policies.
16. Respond to, or direct the response to, major (county-wide) system incidents with large impact to county computerized systems, prevention strategies, and disaster recovery, ensuring that systems continue to operate, and that the effects and length of disruptions are minimized.
17. Review performance and capacity management to ensure the data network and/or server farm environments are meeting current and future needs of the County. Ensure staff are fully utilizing the ITIL/ITSM solution and adhere to all IS Policies pertaining to security and ITIL.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4,5 ,6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17.

Qualifications

Education: Bachelor's Degree in computer sciences or a related field.

Experience: Eight years of progressive technology hardware and operating systems administration, or data network and network device support, including at least two years as an Information Services Senior or Lead Analyst, and/or two years of project management and/or supervisory/team leading experience.

Substitution: Equivalent combination of education and related experience.

Supplemental information

The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%

The examination for IS Technical Services Supervisor will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark “see resume” or “see work history” as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.

Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as an IS Technical Services Supervisor. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted.

Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application. Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.

To print a paper application for this posting click Paper ApplicationYou will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact: Crystal.Diaz@ramseycountymn.gov