Land Mobile Radio (LMR) Specialist

Posting number: 26-00382

Department: Information Technology

Job classification: IT - SPECIALIST

Posting type: Open

Categories: IT and Computers

Summary

Work Location: Radio Division - 1801 5th Street West, Bradenton, Florida 34205

Work Hours: 7:00am - 4:00pm (Salary)

Expected Starting Salary Range: $58,141.44 - $75,583.87

Professional and tactical information technology work that requires an incumbent to produce intermediate analytical and technical work products. The incumbent identifies and resolves minor work problems and projects of a nature that lower-level employees are unable to solve or overcome, including analysis, design, development, configuration, testing, training, documentation, and production support. Work requires creative and original thinking, and is performed under direct supervision of senior professionals with considerable latitude for individual and team initiative, judgment, and discretion. The incumbent works with customers to determine hardware, software, and system functional requirements through business analysis, and facilitates strategic planning initiatives to achieve business value through partnership. The incumbent reports to a senior manager, or designee.

Working Conditions:
Indoor/office situation; high noise environment while performing certain responsibilities. Lifting equipment up to 50 lbs. alone; up to 75 lbs. with assistance. Assignment to work a variety of work schedules including compulsory work periods such as callouts, maintenance windows, special assignments, emergencies, and disaster situations.

Examples of duties

Essential Functions: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Land Mobile Radio (LMR)

• The LMR Specialisthas a wide range of responsibilities related to the maintenance, installation, and support of radio communication systems including but not limited to:
• Testing: Conduct tests on radios to verify performance and compliance with specifications. Use diagnostic tools to assess power and VSWR, signal strength, frequency accuracy, and other technical parameters.
• System Configuration: Configure radio systems according to technical specifications and operational requirements. This includes programming radios with the correct code plugs and configurations.
• Maintenance and Repairs: Perform routine maintenance and minor repairs on radio communication equipment. Troubleshoot and diagnose issues to ensure equipment operates efficiently.
• Equipment Installation: Install LMR systems, including radios, antennas, and associated hardware. Ensure that all equipment is mounted securely and connected properly.
• Post-Installation Support: Offer support and troubleshooting assistance after installation to address any issues that clients may encounter. This may involve follow-up visits or remote assistance.
• Documentation: Maintain accurate records of equipment installations, repairs, and maintenance activities. Update technical documentation, including schematics and service logs, as required.
• Customer Support: Provide technical support to our end-users. Respond to service requests, answer questions, and offer solutions to issues related to radio communication systems. Availability to be on call and provide Hurricane support during activations.
• Team Collaboration: Work closely with senior technicians, engineers, other team members and contractors to complete projects and resolve complex issues. Participate in team meetings and contribute to the development of best practices.

The incumbent is an effective team player and provides technical support skills in a manner that fosters commitment, team spirit, pride, and mutual trust and respect; and manages own work.

Shows initiative, supports organizational change, and is committed to challenging the status quo; and is knowledgeable in using business process disciplines in performing work assignments in an effective and efficient manner, while providing suggestions for continuous improvements.

Looks for opportunities to influence and help others to change or improve standards, policies, procedures, and work plans to enable high-performance.

Executes project plans and supports business strategies and solutions that meet critical success factors and desired outcomes, with appropriate key performance indicators for monitoring and controls.

Supports a shared vision with the ability to work with others to achieve that vision.

Leverages the PMO for planning, implementing, reporting and evaluating work; and supports the discipline of project management.

Contributes to business cases that justify cost in terms of business value and return on investment and maintains the highest standards of financial stewardship.

Provides for service level criteria and meets or exceeds service level commitments in pursuit of customer satisfaction.

Manages customer expectations through Business Relationship Management.

Stays on the cutting-edge of relevant technology by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Takes ownership for troubleshooting minor technical problems and projects and provides corrective actions with a sense of urgency.

Occasionally prepares and delivers verbal and written presentations at the section-level to peers and customers at various levels of the organization.

Supports and participates in self-developmental planning.

Trains and mentors' colleagues and lower-level employees.

Performs other related work as assigned or required.

Qualifications

Intermediate-level proficiency in two or more of the following fields: Database Administration, Network Services, Desktop Services, Server Administration, Application Design, Application Development, Solution Life-Cycle Management, Enterprise Architecture, Quality Assurance, Incident/Problem Management, Change Management, Configuration Management, Security Management, Financial Management, Service Management, Customer Service Center, Production Application Services, Storage Area Network, Middleware Services, Project/Portfolio Management, Document Management, Wireless Communications, Telecommunications, Radio, Audio Visual, Geographical Information Services, Internet/Web Services, Business Intelligence, and Organizational Development.

Subject matter experience must be current with particular emphasis on leadership, innovation, and customer service accomplishments.
High School Diploma or equivalent with minimum of (5) five years of relevant information technology experience; or (3) three years of relevant information technology experience and an associate degree in information technology, computer science, computer technology, or related field; or (1) one year of relevant information technology experience and a bachelor's degree in information technology, computer science, computer technology, or related field.

A comparable combination of education, training, and work experience in information technology may be substituted for the minimum qualifications.

Valid drivers license required with valid Florida driver license required within 30 days of hire.

Supplemental information

Desired Skills

• Proficient in the principles of electrical, electronic, and radio theory.
• Proficient in the installation of mobile and site based two-way radio equipment.
• Troubleshooting of LMR systems and components.
• Programming of LMR systems and components
• Knowledge of Towers and Lighting Systems.
• Knowledge of RF antenna systems and associated mounting criteria.

Other highly desirable knowledge, skills, abilities, and credentials relevant to the position such as ITIL, EPAS, SDLC, PMBOK, and other related certifications. Candidate to demonstrate competencies and possess certifications in one or more specific fields.

Knowledge, Skills, and Abilities:

Knowledge in standard office practices, policies, procedures, personal computers, operating systems and related software applications.

Ability to multi-task, with proficiency in managing personal daily activities and minor problems and projects that may cross sectional boundaries.

Proficiency in the use of reference materials to research and solve minor problems.

Proficiency in the application of methods and theory in resolving minor problems.

Proficiency in applying new technologies, soft skills and procedures to help gain acceptance.

Ability to work with others to lead or mentor teams and facilitate groups to achieve success.

Ability to prepare and deliver effective presentations at various levels.

Ability to use diplomacy in dealing with difficult customers and delivery of business services.

Ability to communicate effectively, both verbally and in writing, with peers and others in a clear and concise manner.

Ability to communicate with tact, patience and courtesy at all levels of the organization.

Ability to assist lower-level personnel with training of new technologies, processes, and procedures.

Ability to establish and maintain effective work relationships, both inside and outside of the work section.

Ability to self-develop relevant job-related skills for current and future roles.

Ability to understand, follow, and to provide specific instructions, priorities, policies and procedures.

Ability to identify and take ownership in resolving minor problems and troubleshooting.

Knowledge and commitment to quality workmanship, dependability, and the principles of accountability, civility, and ethics.