Presales / Technical Consultant & Engineer - Thermal / Barcode Industry

1.

Hardware (Printer and Scanner)

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Installation of printers and scanners at customer sites.

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Support customers for maintenance jobs: cleaning printer heads, platen rollers.

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Provide technical support: replace spare parts or cooperate with partners to assist customers.

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Advise customers on printer adjustment (online and offline service).

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Train customers on how to operate printers properly.

2.

Software

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Create layouts based on customer requests.

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Troubleshoot and cooperate with partners to resolve software errors for customers.

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Train customers on how to use the software upon solution transfer.

3.

Consumables

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Advise customers about Ricoh products (TTR and DT) to support sales (matching issues).

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Test and prepare product brochures for each Ricoh product (TTR and DT).

4.

Internal Coordination

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Cooperate with the Sales team to collect data from customers by project.

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Visit customers with the sales team to support demos and consulting.

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Cooperate with the Admin team for complaint report handling.

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Work with overseas teams when products are NG; submit claim reports on portal.

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Collect technical data, SGS test reports, and other relevant chemical reports.

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Develop demonstration solutions in cooperation with the sales team.

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Prepare weekly plans and report to the Sales Manager on customer projects and service status.

5.

External Coordination

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Work with appropriate partners to identify and develop solutions.

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Prepare solution packages based on partner proposals.

Requirements

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Education: Technical University/College degree in Automation/Mechanism/Electronics

or related fields

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Competence in computer and some common office application software

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From 3 years’ experience in the printing/barcode/thermal industry.

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Understanding barcode printers, scanners, and barcode software will be a great advantage.

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Language: able to communicate in English (basic level)

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Presentation & statistical skill, independent and teamwork, willing to travel for business

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Interested in customer care, Dynamic, Persuasive, Resilience, Driven and willing to take on new challenge

Benefits

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Work in an international, dynamic, and friendly environment

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Attractive salary and allowance package

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Insurance as per Vietnam's labor code & extra accident/medical insurance

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13th-month salary and annual salary review

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Benefit in kind, company trip

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Opportunity to learn and improve skills with international standards

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Opportunity for promotion