Head of Collections

Head of Collections is responsible for the strategic and operational leadership of the Accounts Receivable within the organization. The role focuses on optimizing cash flow, reducing debtor ageing, minimizing bad debt exposure, improving collections performance, and leading a team to achieve collection targets.

The incumbent will oversee all aspects of Account management, Collections workflow, Debit order administration, EFT collections, Debt recovery initiatives, Dispute and Cancellation resolution, and Campaign Management processes.

The role requires strong leadership, commercial insight, data analytics capability, and the effective use of financial systems, business intelligence tools, and technologies to provide accurate reporting and actionable insights for decision-making.

Key Responsibilities:

• Leadership & Team Management
• Debtors Management & Collections Strategy
• Reduction of Aged Debt & Long Outstanding Balances
• Bad Debt Management & Recoveries
• Debit Order Processing & Collections
• EFT Collections & Payment Processing
• Customer Relationship Management & Dispute Resolution
• Reporting, Analytics & Business Intelligence
• Technology, Systems (Excalibur, Icas, Ezra, Genesis, Hyphen, Dialler)
• Campaign Management

Requirements

Education:

• Finance, Commerce, or related field
• Professional finance qualification will be advantageous

Experience & Leadership:

• Minimum 8 – 10 years’ experience in Debtors Management
• Proven experience managing a Debtors/Collections teams
• Strong service industry experience
• Excellent Debtor Ageing analysis skills
• Advanced Excel skills
• Collection workflow management systems
• Strategic Leadership & Decision Making
• Results Orientation & Performance Management
• Communication and Presentation Skills
• Analytical Thinking
• High Attention to Detail

Employment Equity and General Notes

Only shortlisted candidates will be contacted.

Lyceum College reserves the right not to make an appointment. Appointment will be subject to the verification of qualifications, references, employment history and any other appropriate pre-employment checks.

Lyceum College is committed to employment equity and reserves the right to give preference to suitably qualified candidates in accordance with its Employment Equity Plan.