General information

Entity

With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.

The Group partners with leading international brands and covers the entire value chain – imports, production and distribution– in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.

We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.

With Africa For Africa

More information: www.cfaogroup.com

Reference number

SYSTEMS AGENT X 2-4058

Job details

Profile

Technical & Services - Technical & Services - Parts & Service Network Coordinator

Position title

SYSTEMS AGENT X 2

Contract

Unlimited-term contract

Contractual hours

Full-time

Mission description

Key focus of the role is to assist with the administration of all system related setups and configurations, as well as offering support on a daily basis at our Hertz Rent A Car - Technology Department in Cape Town.

Profile

Key Responsibilities:

Rate Management: Administration and issuing of new rates, rate renewals, and rate modifications.
System Administration: Administration and configuration of the Wheels Car Rental System. This includes all base setups, such as stations, rates, contracts, surcharges and additional options.
Global Systems Support: Administration and maintenance of all Hertz global platforms (GDD, RAM, RMS etc.)
Market & Competitor Analysis: Monitor competitor pricing and fleet availability to assist the revenue team in decision making.
Troubleshooting & Support: Investigate and troubleshoot reported system issues and reporting the issues to 3rd party vendors where need be (Wheelsys for example).
User Support: Offer support to internal staff and assist in finding solutions and resolves to system related issues.
Innovation: Implementing and suggesting new and innovative system solutions to enhance the customer experience as well as the staff efficiency.

Qualifications & Requirements:

Experience: 3 years of experience in a car rental role or a comparable system administration role.
Technical Skills: Proficiency in car rental systems (Cars+, Wheels) and GDS platforms (Amadeus, Sabre). Strong proficiency in Microsoft Excel (VLOOKUPs, pivot tables).
Analytical Ability: Comfort analysing pricing matrixes, yield data, and inventory utilization reports.
Communication: Clear written and verbal communication skills for cross-departmental coordination.
Education: Matric

Key Competencies:

High attention to detail and accuracy under fast-paced deadlines.
Problem-solving mindset for troubleshooting system integration issues.
Adaptability to rapid changes in market demand and rate strategy.
Innovative and growth orientated mindset