Assistant Manager - Lost & Found

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 miles from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theater, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position:

Wynn Al Marjan Island is currently seeking an Assistant Manager - Lost & Found to join the resort’s Lost & Found team.

The primary duties and responsibilities of this role are:

• Lost Property Operations: Oversees the receipt, logging, photographing, tagging and secure storage of found items from guest rooms, public areas, restaurants, casino, spa, beach and back-of-house locations, ensuring each item is accurately recorded on the day it is received.
• Secure Handling & Chain of Custody: Ensures cash, jewelry, watches, passports, bank cards, medication, electronics and other high-value or sensitive items are handled through enhanced procedures, with appropriate witnessing, Security involvement and complete movement records.
• Guest Communication & Claims: Manages enquiries received by telephone, email, website and in person, conducts thorough searches, responds within agreed service standards and communicates with empathy, discretion and professionalism.
• Ownership Verification & Release: Verifies ownership using item descriptions, identification, booking details and supporting information before any release, and escalates claims that cannot be properly substantiated.
• Return, Shipping & Documentation: Coordinates in-person collection or courier return, prepares shipping and customs documentation, confirms applicable charges with the guest and tracks each consignment through delivery.
• Interdepartmental Coordination: Partners with Housekeeping, Security, Front Office, Food & Beverage and Gaming to trace reported items, confirm recovery details and support timely resolution of guest enquiries.
• Compliance & Escalation: Refers suspected theft, police matters, guest claims or disputed ownership cases to Security and Guest Claims Administration, while preserving the item, documentation and related records.
• Retention & Disposal Control: Administers authorized retention, disposal, donation, destruction or release-to-finder processes strictly in line with resort policy, UAE legal requirements and documented approval controls.
• Store Control & Reconciliation: Controls access to the lost property store, maintains an orderly and secure storage environment, monitors capacity and conducts regular reconciliations between physical stock and system records.
• Discrepancy Management: Investigates discrepancies, losses or suspected misappropriation immediately, ensuring timely notification to the Manager, Security and relevant leadership as required.
• Team Leadership: Supervises, schedules, trains and coaches the Lost & Found team, setting clear expectations for accuracy, confidentiality, guest care and policy compliance across all shifts.
• Resort-Wide Standards: Trains colleagues in other departments on proper found-property handover procedures and reinforces consistent lost property standards across the resort.
• SOP Management: Maintains and updates departmental standard operating procedures and ensures they are understood, followed and reviewed for ongoing operational effectiveness.
• Reporting & Continuous Improvement: Produces reporting on received, returned, shipped, disposed and outstanding items, including return rates, recurring loss locations and key trends for Manager and Rooms leadership review.
• Audit & Data Protection: Supports internal and external audit reviews, implements agreed corrective actions and ensures all handling of guest property and personal data is confidential, auditable and compliant.
• Managerial Support: Deputizes for the Manager during absence, represents the department in interdepartmental meetings and performs other reasonable duties appropriate to the position as assigned by management.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Diploma or bachelor’s degree in hospitality management, business administration, logistics or a related field.
• Minimum four years of experience in rooms operations, housekeeping administration, guest services, stores or inventory control, including at least two years in a supervisory role.
• Practical understanding of inventory control, chain of custody, secure storage, guest-property handling and courier or customs documentation for local and international shipments.
• Confident user of Microsoft Excel, Word and Outlook, hotel property management systems and lost property or inventory tracking platforms.
• Fluent written and spoken English, with the ability to communicate clearly, respectfully and professionally with guests, colleagues and leadership.
• Strong attention to detail, record-keeping discipline and sound judgement when verifying ownership, releasing property, declining claims or escalating sensitive cases.
• Unquestionable integrity and discretion when handling cash, valuables, identity documents, medication, electronics and personal information belonging to guests and colleagues.
• Proven supervisory capability, with the ability to train, coach and develop a small team across multiple shifts.
• Physically able to lift, carry and shelve boxes, luggage and bulky items, and to work in a store environment for extended periods.
• Available to work extended hours, weekends and public holidays as operational needs require.
• Luxury hotel or integrated resort experience.
• Direct Lost & Found, housekeeping administration, security control room, inventory or guest claims experience.
• Pre-opening experience in a luxury hospitality environment.
• Arabic, Russian, Mandarin or another language relevant to the resort’s guest profile.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.