Key Account Manager

Brisbane, Australia

A$150,000 – A$200,000

This role combines the management of established Liebherr mining customers with a strong focus on business development and growth across the Queensland mining market.

You will take ownership of several active customer accounts with existing Liebherr mining equipment, building strong relationships, and ensuring Liebherr continues to deliver value across the life of the equipment. At the same time, you will be expected to actively develop new customers, identify future projects and fleet opportunities, and grow Liebherr's presence across the region.

The role requires someone who is equally comfortable managing established customer relationships and getting into the market to create new ones. You will develop account and opportunity plans, identify equipment replacement and growth opportunities, lead commercial engagements and work closely with internal teams to convert opportunities into long term customer relationships and equipment sales.

Responsibilities:

Manage a portfolio of established mining customers with existing Liebherr equipment, acting as the primary commercial contact and building strong long-term relationships.
Develop strategic account plans that identify customer priorities, fleet requirements, replacement cycles and opportunities to grow Liebherr's share of fleet and wallet.
Actively develop new business across Queensland mining companies, contractors and projects, building relationships with prospective customers and key decision makers.
Build and maintain a strong pipeline of qualified equipment opportunities across both existing and prospective customers.
Identify opportunities early and position Liebherr effectively in customer fleet planning, replacement and project development discussions.
Prepare and lead quotations, tenders, commercial proposals and contract reviews negotiating opportunities through to successful award.
Maintain strong market intelligence across customers, projects, competitors and future equipment requirements to support forecasting and business planning.
Work closely with Customer Support, Operations and other internal stakeholders to resolve customer issues and deliver strong outcomes across the life of the equipment.

Skills & Experience:

Proven experience in key account management, business development, sales or customer relationship management within the mining, resources, heavy industry or OEM sectors.
Strong commercial acumen with demonstrated experience preparing quotations, tenders, proposals and negotiating commercial agreements.
Ability to identify customer needs, develop strategic account plans, and drive revenue growth through new business opportunities.
Well-developed analytical skills, including market analysis, forecasting, financial evaluation, and interpretation of customer and industry data.
Strong stakeholder management skills with the ability to build and maintain productive relationships with customers and cross-functional teams.
Tertiary qualifications in Business, Management, Marketing or a related discipline are desirable; equivalent industry experience will also be highly regarded.

Our Offer:

At Liebherr, we value your well-being. We offer a culture of recognition and reward, celebrating your contributions and ensuring you feel valued.

You'll have access to generous benefits like retail and medical insurance discounts, bonus leave days, parental leave, and comprehensive training programs, fostering your personal and professional growth.

Diversity and Inclusion:

Diversity and inclusion sit at the heart of the Liebherr Group's Core Values.

We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

Culture:

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Craig Salmon.

One Passion. Many Opportunities.

The company

Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.