Assistente de Folha de Pagamento

• Entry level position with limited prior training or relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.
• Performs business support work. Primarily applicable to roles whose main purpose is to provide service or other functional support to others in the application of business strategy, typically acting as a resource or being part of a business and often clerical process . Uses administrative, data organizing and coordination and/or client service skills to complete work. Performs tasks according to established procedures.

Roles and Responsibilities:

• Engages the client in business process and product support activities prescribed in BPO contract.
• Acts in a direct client-facing capacity where the associate fields/resolves issues via either phone or email.
• Assists in resolving transactional issues through direct interaction with the client; through escalation of Employee Call Center escalations;
• Project-oriented research opportunities. However, goes beyond assisting with ad hoc transactional issues to focus on providing process advice, program interpretation, and sharing of procedural ramifications and/or best (procedural) practice advice.
• Ensures timely, quality, and otherwise value-adding services are performed within operational parameters.
• Acts as point of contact for both clients and third-party vendors.
• Escalates unresolved issues to appropriate parties.
• Maintains positive client relationship throughout the interaction.
• Recommends opportunities for service delivery improvements.
• Scope of support is governed by nature of product offering and contractual agreement. Product offerings may include: Payroll, Health & Welfare as well as Retirement Benefits, Talent Acquisition, Compensation & HR Program Administration, and Tax

Educational Qualification & Experience:

• RequiresBachelor's Degree
• 0-2 years of experience is required

About ADP

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
To protect confidentiality and ensure a fair process, candidates may not use recording devices including but not limited to AI assisted tools to record or transcribe at any stage.

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