Technical Support Analyst

Our client has an exciting hybrid (GTA) Technical Support Analyst role with a salary band of $85,000 - $105,000.

Job Specs

Own and support the operational reliability and readiness of business-critical technology services across on-premise and cloud environments. You will monitor production services, coordinate incident response, strengthen business continuity and access management practices, and improve operational controls, governance, and vendor service performance.

Your skillset

• Strong knowledge of IT service management practices, including ITIL, Incident Management, Problem Management, and Change Management, with experience supporting business-critical technology services.
• Experience with ITSM platforms such as ServiceNow, including operational reporting, service-level monitoring, and production support processes.
• Knowledge of Business Continuity Management, Disaster Recovery, and operational resilience practices, including business impact assessments, continuity planning, and resilience testing.
• Experience with Identity and Access Management processes and controls, alongside exposure to operational risk, audit/compliance, and third-party technology vendor management.

If you are interested, please apply today!

Artificial intelligence (AI) is not used to screen, assess, or make hiring decisions for this role. All applications are reviewed and evaluated by our recruitment team.

This posting represents a current vacancy.

Compensation details, discussions and negotiation guidance will be provided during the hiring process as appropriate. This role also includes additional compensation elements such as a performance bonus and retirement plan.

Connecting great people with great companies for great results. SearchLabs is a leading specialist recruitment firm established to meet the recruitment needs of the Design, Construction & Property, and Information Technology industries. Established in 2010, we work with the leading companies within our disciplines across North America.

At SearchLabs, we make hiring and job hunting as easy and simple as possible so you can focus on what you do best. When you partner with us, your personal career goals and objectives are dealt with and represented by experienced consultants within your field of specialty. We then match you to the best opportunities that are aligned with your goals and aspirations to result in a positive and rewarding outcome.

We recognize the importance of ethics and are committed to confidentiality in every step of the process. Whether you are looking for a permanent or contractual arrangement, we appreciate the responsibility and opportunity to represent and inform you about the marketplace and the career opportunities within.

We thank all applicants for their kind interest, however only those with relevant experience will be contacted at this time. All resumes will be considered for all other current roles as well as be kept on file for future consideration. #LI-PS1