General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..

Reference

2026-115721

Publication date

21/09/2026

Job description

Business type

Types of Jobs - Compliance / Financial Security

Job title

Operations Officer – Custody services-income and COA booking M/F

Contract type

Permanent Contract

Expected start date

01/10/2026

Management position

Job summary

CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing and issuer services.

Corporate action booking and income team – The activities associated with this Team are all Corporate Action workflows initiated for Americas region (North and South), on the following topics: General meetings, processing events through announcement and payment.

Income activity has been added very recently as part of our follow the sun operating model.

Role Responsibilities:

Custody : COA booking and Income

The operation officer is responsible for day-to-day supervision and validation of accurate and timely processing, reconciliations,

reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.

Announce to client incoming events for which their choice or action is requested
Execute income events in order to reflect a correct safekeeping position in our records
Provide updates on any inquiry received from external clients
Collect the clients choice for optional events and process them accordingly
Respect deadlines from issuers and custodians
Process payment message as per information collected
Monitor carefully activity dashboard to prioritize items and maintain it in a clean state
Reconcile pending items in a timely manner
Process and validate within the required timeframes while maintaining excellent accuracy rate
Respect SLA and operational procedures without exception, deviations are reported to Supervisor/Manager immediately
Suggest improvement or innovative ideas that could enhance productivity and efficiency inside the team

Position location

Geographical area

America, Canada

City

Montréal

Candidate criteria

Minimal education level

High school / Secondary school / A levels / AS levels / IB

Experience

Ideally 12+ months of financial services experience within [Back office operation / settlement / corporate actions, etc.]
Securities knowledge (Could be from CSC and or banking industry experience)
French skill is a plus
Multitasking and time management skills
Awareness and good ethics behavior
Taking initiative
Fast learning ability