Center Manager

Job objective

The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls.

CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies & regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.

Environment

Internal: Quality, Operations, Medical staff, Marketing, Procurement, Finance, Facility management team, Warehouse staff and HR.

External: Donors, Health authorities, Government agencies, Patient associations, Third party providers, Medical associations, Corporates, Community-based organizations and others.

Key responsibility

People Management & Development

• Establish a work environment that foster operational excellence.

• Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.

• Provide regular feedback and coaching for centers employees.

• Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.

• Administer regular check-ins and year-end performance review & development plans, etc.

• Assist in management of the recruiting process.

• Support and conduct teams trainings.

• Leading the periodic medical\operational meetings.

• Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.

Operations management

• Supervise the operations within the center.

• Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor

• retention improvement and corrective action plans.

• Attaining donation goals with the highest level of quality and compliance.

• Monitor net yields and implement improvement plans.

• Perform analysis of related data to promote efficient operations.

• Proactive operational processes enhancement and risk management.

• Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment.

• Resolve related facility issues and manage inquiries for facility information.

• Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets.

• Provide leadership to ensure donor retention with high customer service levels.

• Create organizational culture and value systems which stimulate the morale and productivity.

• Operate the center and manage employees to the highest standards of ethics and integrity.

• Provide strategic planning for donor center growth.

• With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization.

• Provide public\institutional presentations for awareness and donor recruitment activities

• Establish partnership with relevant governmental and private entities for brand equity and donors' recruitment.

Quality & Compliance:

• Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.

• Deviation management and CAPA development with timely implementation.

• Manage centers audit processes and help to resolve any related issues.

• Ensure timely response and closure to audit observations.

• Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for Responsible Person of a plasma collection center.

• Recommend changes and improvements to SOPs.

• Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.

Back up for Center Physician:
Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:

• Donor acceptance and deferral according to the relevant policies and procedures.

• Observe and coach the donor center technicians and phlebotomists.

• Donor counseling to individuals with unacceptable results.

• Management of Donor Adverse Event Reactions and the appropriate level of care.

• Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.

• Recommend changes and updates to the center procedures.

• Provide education sessions to the center medical staff as needed.

• Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.

• Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.

Academic experience required. Essential:

• Bachelor's degree in medicine.

• Formal Qualification in the medical field.

• Diploma/master's degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field.

• Minimum 8 years of relevant experience

• Supervisory and people management experience for at least for at least 3 years.

• Blood bank related experience.

• Experience in a GxP regulated environment and Quality standards. Desired:

• Experience in cGMP.

Computing skills

• Proficiency in all Microsoft Office applications.

Personal skills

• Leadership.

• Emotional intelligence.

• Assertiveness & decision-making ability.

• Resourcefulness and proactivity.

• Strong communication skills.

• Critical thinking and problem solving.

• Teamwork and collaboration.

• Professionalism and strong work ethic.

• Excellent customer service.

• Organized and able to manage time effectively.

• Analytical.

• Interpersonal skills.

• Ability to work within a highly regulated, labor intensive, fast paced medical environment.

• Ability to plan and execute activities for the improvement of overall operations.

Languages Excellent written and spoken English and Arabic.