Regional Strategic Operation Specialist

Team Introduction
The Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities

1. Cross-Functional Project Leadership

• Lead and coordinate key projects between GBS (Global Business Solutions) and GEC (Global Ecommerce) teams, ensuring alignment on objectives, scope, and timelines
• Drive clear project governance through regular working sessions, progress tracking, risk management, and escalation when needed
• Translate business priorities into actionable project plans and keep stakeholders aligned on milestones, dependencies, and expected outcomes

1. Adoption & Execution Excellence

• Drive project adoption within the Client Solutions Team by building clear rollout plans, stakeholder communication, and execution follow-through
• Partner closely with GEC to understand new initiatives, capabilities, and operating models, then convert them into practical actions for GBS teams
• Monitor adoption progress, identify execution gaps, and recommend interventions to improve implementation quality and business impact

1. Insights & Strategic Action Planning

• Work closely with GEC and internal GBS stakeholders to surface valuable commercial, operational, and product insights relevant to the market
• Conduct deep dives on selected opportunities, adoption barriers, or performance trends to uncover root causes and business implications
• Turn insights into strategic action plans with clear recommendations, ownership, and follow-up cadence

1. Stakeholder Management & Communication

• Act as a central connector across sales, client solutions, GEC, and other cross-functional partners to ensure smooth communication and decision-making
• Prepare structured updates, business reviews, and leadership readouts to keep stakeholders informed on progress, issues, and next steps
• Build strong working relationships across teams and foster a collaborative approach to solving high-priority business challenges

1. AI Enablement

• Lead AI enablement across the department: proactively identify, assess, and prioritize high-impact AI opportunities within key business levers — adoption, workflow, performance, operational efficiency, and stakeholder collaboration
• Design, build, and deploy AI tools & automation solutions that solve real business problems: reduce manual workload, streamline internal processes, and measurably improve team efficiency and execution outcomes
• Drive adoption and sustainable usage: partner with business teams to embed AI solutions into daily workflows, create practical tools, templates, and playbooks, and provide training and enablement support to ensure solutions are actually used and deliver value

Minimum Qualifications:

• Minimum 3 years of experience in strategic operation, business operations, client solutions, analysis, or a related commercial function
• Proven ability to manage complex cross-functional initiatives with multiple stakeholders and competing priorities
• Strong analytical and problem-solving skills, with the ability to turn data and observations into clear business recommendations
• Excellent communication and stakeholder management skills, with confidence in influencing senior partners across teams
• Strong project planning discipline, including timeline management, prioritization, issue tracking, and execution follow-up
• Fluency in English and Indonesian

Preferred Qualifications:

• Comfort working in a fast-paced environment with ambiguity and evolving business needs
• Proficiency in Excel, dashboards or reporting tools, and AI tools