Assistant Manager - Transport

Job Description Summary

Job Description

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• Service Delivery

• Deliver high-quality, prompt, and courteous transport management services.

• Ensure smooth daily transport operations while maintaining service standards.

• Attend to emergencies, including medical transport needs, ensuring minimal disruption.

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• Coordination & Communication

• Liaise daily with the Customer’s Transport Manager on operational matters.

• Escalate all issues beyond delegated authority to the Transport Manager.

• Coordinate with vendor operations teams to ensure timely employee pickups and drops.

• Attend and respond to employee calls regarding day-to-day transport issues.

• Communicate any SOP changes or process updates to the Transport Manager.

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• Fleet & Vendor Management

• Monitor and control fleet deployment by vendors (drivers and vehicles).

• Ensure compliance with safety and quality norms before dispatch (seat belts, first-aid kit, fire extinguisher, communication system, and driver readiness).

• Validate cab-in times and cross-check with cab requests.

• Coordinate vehicle maintenance and servicing schedules.

• Ensure vendor adherence to operational standards and office decorum.

• Report all vendor non-compliance or process deviations to the Transport Manager.

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• Operational Planning

• Prepare and ensure availability of transport rosters before dispatch.

• Incorporate all deviations before dispatch and document last-minute changes.

• Plan and coordinate driver schedules and shifts.

• Optimize route planning to reduce operational costs and improve efficiency.

• Utilize GPS or Transport Management Systems (TMS) for real-time tracking.

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• Compliance & Safety

• Ensure adherence to transport safety norms and legal regulations.

• Maintain proper documentation for audits, inspections, and compliance checks.

• Investigate transport incidents and report findings with corrective actions.

• Track fuel consumption, mileage, and vehicle usage to prevent misuse.

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• Reporting & Analysis

• Ensure timely release of daily MIS reports by the vendor.

• Analyze transport data to identify trends, inefficiencies, and improvement areas.

• Prepare and submit periodic performance and compliance reports to management.

• Automation & IT Enablement

• Implement and manage automation tools for transport tracking, attendance, and billing.

• Support GPS tracking systems, route optimization software, and mobile-based trip management.

• Develop Excel macros, formulas, or simple scripts to automate repetitive tasks.

• Coordinate with IT teams/vendors for system integration and troubleshooting.

• Issue & Grievance Handling

  • Address and resolve transport-related employee complaints.
  • Handle grievances and disputes with drivers and vendors effectively.

INCO: “Cushman & Wakefield”