Key Account Manager – Issuer Alliances

Job Title: Key Account Manager – Issuer Alliances

About Us

Paytm is India’s leading mobile payments and financial services distribution company. As the pioneer of mobile QR payments in India, Paytm builds technologies that empower small businesses with seamless payments and commerce solutions. Our mission is to bring half a billion Indians into the mainstream economy through the power of technology.

About the Team

Affordability at Paytm is an omni-channel business driving EMI and credit solutions at the point of sale across online and offline merchants. The team partners with leading Banks and NBFCs to enable seamless and scalable credit access for customers.

Role Overview

As a Key Account Manager – Issuer Alliances, you will support and manage relationships with Banks and NBFC partners to drive EMI and credit adoption across the Paytm ecosystem. You will work closely with internal teams and issuer partners to ensure smooth of programs and contribute to business growth.

Key Responsibilities

Manage day-to-day coordination with issuer partners (Banks/NBFCs) for ongoing EMI and credit programs

Support onboarding of new issuer partners and assist in expanding existing partnerships

Work on execution of joint business plans with partners to drive disbursals and activation

Coordinate with internal teams (product, operations, finance, tech) to ensure timely launch of offers and programs

Track and monitor key metrics such as approvals, conversions, and disburse

Assist in resolving operational issues related to reconciliation, settlements, and offer configurations

Support in identifying growth opportunities and improving partner performance

Maintain strong working relationships with internal and external stakeholders

Key Skills Required

Strong communication and stakeholder management skills

High ownership and willingness to learn in a fast-paced environment

Basic understanding of payments, lending, or EMI products preferred

Problem-solving mindset with attention to detail

Ability to coordinate across multiple teams and manage priorities

Data-oriented approach with comfort in working with numbers and reports

Experience & Education

2–5 years of experience in Key Account Management / Partnerships / Operations

Experience in fintech, payments, banking, or NBFC ecosystem is a plus

Graduation/Post-Graduation preferred

Why Join Us

At Paytm, you’ll be part of a fast-growing fintech ecosystem working closely with leading financial institutions. This role offers a strong learning curve, exposure to credit partnerships, and an opportunity to build a career in the digital lending space.