Apprentice Technical Support Engineer

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management.

ESSENTIAL

• Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.

• Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs

• Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.

• Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.

• Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.

• Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.

• Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.

• Identify, Evaluate, and Interpret trends for detailed analysis of data.

  NON-ESSENTIAL

• Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.

• Undertake continuous improvement training programs and specific projects as instructed by management.

• Assist Engineers with all technical support functions.

• Handle escalated queries from Administrators.

• Assist with any other duties as and when required.

REQUIRED

• B. Tech in Electronics /Electrical/Mechanical Engineering
• Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
• Knowledge of MS-Office and computer fundamentals
• Must be willing to Work from office as and when needed.

DESIRED

• 0-1-year experience in Support Operations
• Knowledge, Skills, Abilities and Other Characteristics
• Excellent Verbal & Written Communication Skills in English
• Creative thinking and teamwork skills
• Possessing a proactive, positive, “can-do” attitude
• Gives and receives constructive feedback.
• Able to perform multitasking.
• Ensures that others involved in a project or effort are kept informed about developments and plans

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, material handling, aerospace, science, and renewable energy industries.