GM / Chief Operations Officer

Job Title: GM / Chief Operations Officer (COO)

Location: Chennai (On-site)

Experience:15-26 years

Reports To: Managing Director / Board

About the Company:

Our client is an internationally established engineering consultancy with 500+ engineers and detailers across 5 countries. We deliver BIM enabled engineering services, for example Structural or MEP engineering for buildings and infrastructure projects.

With our 2 business lines „Virtual Technical Office” and „End-to-end” we offer tailored-made engineering solutions or fully integrated project planning and supervision.

Role Overview:

Own full operational P&L and lead end-to-end delivery, scalability, digital transformation, and organizational growth for a large engineering/BIM services firm serving international markets.

Key Responsibilities

1. P&L & Growth

• Own revenue, margins, and EBITDA.
• Drive growth via utilization (>88%), pricing, new services, and market expansion.
• Achieve annual EBITDA targets.

1. Delivery & Client Excellence

• Ensure 100% on-time delivery with zero critical defects.
• Maintain NPS >75.
• Lead governance, quality frameworks, and key client escalations.

1. Capacity & Efficiency

• Scale operations through workforce planning and training.
• Optimize pyramid structure and salary cost ratios.

1. Process & Digital Transformation

• Lead automation (Tekla, Revit, Python, Power BI, ERP).
• Implement ISO 9001, ISO 27001, CMMI-equivalent systems.
• Drive BIM automation, cloud collaboration, AI-based QA tools.

1. Leadership

• Build strong second-line leadership.
• Establish KPI-driven, high-performance culture.
• Maintain senior attrition <12%.

1. Strategic Expansion

• Launch new services (Precast, Facade, Modular, Scan-to-BIM).
• Build partnerships with global software vendors.

Required Profile

Experience: 15–25 years total

• 10+ years in steel/RC detailing or BIM (USA/UK/Aus markets preferred).
• 7–10 years in senior leadership roles in ₹50 Cr+ firms.
• Proven track record scaling engineering services operations.

Technical Expertise (Mandatory):

• AISC, Eurocode, BS, AS/NZS codes.
• STADPRO, ETABS, Tekla, Revit, SDS/2, StruMIS, Navisworks, Solibri.
• LOD 100–500 workflows, steel connections, rebar detailing.

Education:

• B.E./B.Tech Civil/Structural (mandatory)
• M.Tech preferred
• MBA (Tier-1) desirable

Leadership Traits:

Execution-focused, process-driven, strategic yet hands-on, capable of leading 500+ engineers, based full-time in Chennai

Other Details:

• Notice Period: 30-60 days
• Work Type: Fulltime