GV Support Americas

Integration & Testing
Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation
Coordinate training delivery with Global Education Services and when required update training manuals, preparing training systems and conducting training sessions
Provide sample test scripts to enable PS clients to adequately test the solution
Support clients through the User Acceptance, Parallel Testing and Go-Live phases
Responsible for achieving estimated days as per fixed price strategy
Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation
Ensure timely handover to client services following ADP handover methodology

Product Knowledge
Possess the highest level of HR and payroll knowledge and the necessary competencies to deliver the maximum value to ADP's clients
Maintain up to date knowledge of the SAP Products, of SAP related news and any developments to the product and its competitors
Maintain up to date knowledge of the ADP GlobalView template and ensure that the template is adhered to
Liaise with the Product Manager to provide feedback on the template and to understand future product direction/ changes
Provide assistance and liaise with the Product Manager & Project teams to design any non standard changes to the ADP GlobalView template
Project Planning/Management Activities
Minimize ADP's exposure to risk while focusing on appropriate application of the ADP GlobalView template to maximize value to the client
Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions.
Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills
Liaise with the ADP Project Manager (Consulting) assigned to the project and Line Manager, providing regular status updates and early warning of any slippage/ problems that may occur
Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project
Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal SAP training courses
Demonstrate and apply knowledge of key implementation strategies such as the SAP ASAP methodology
Knowledge of support methodologies including usage of an Issue tracking system
Keep clients blueprints, configuration worksheets, client specific configuration documentation and training material up to date
Liaise with internal groups including Basis, Client Services, Application Support, Project Management and Product Management to ensure that client's receive the highest levels of client service.
Provide pre-sales support including analyzing and providing answer for tender documentation, performing demonstrations and attending any workshops where specialist knowledge of payroll is required
Perform Quality Assurance reviews on blueprints and configuration of the client's system.
Other
Performs other related duties as assigned.
##LI-DNI

Qualifications

Integration & Testing
Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation
Coordinate training delivery with Global Education Services and when required update training manuals, preparing training systems and conducting training sessions
Provide sample test scripts to enable PS clients to adequately test the solution
Support clients through the User Acceptance, Parallel Testing and Go-Live phases
Responsible for achieving estimated days as per fixed price strategy
Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation
Ensure timely handover to client services following ADP handover methodology

Product Knowledge
Possess the highest level of HR and payroll knowledge and the necessary competencies to deliver the maximum value to ADP's clients
Maintain up to date knowledge of the SAP Products, of SAP related news and any developments to the product and its competitors
Maintain up to date knowledge of the ADP GlobalView template and ensure that the template is adhered to
Liaise with the Product Manager to provide feedback on the template and to understand future product direction/ changes
Provide assistance and liaise with the Product Manager & Project teams to design any non standard changes to the ADP GlobalView template
Project Planning/Management Activities
Minimize ADP's exposure to risk while focusing on appropriate application of the ADP GlobalView template to maximize value to the client
Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions.
Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills
Liaise with the ADP Project Manager (Consulting) assigned to the project and Line Manager, providing regular status updates and early warning of any slippage/ problems that may occur
Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project
Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal SAP training courses
Demonstrate and apply knowledge of key implementation strategies such as the SAP ASAP methodology
Knowledge of support methodologies including usage of an Issue tracking system
Keep clients blueprints, configuration worksheets, client specific configuration documentation and training material up to date
Liaise with internal groups including Basis, Client Services, Application Support, Project Management and Product Management to ensure that client's receive the highest levels of client service.
Provide pre-sales support including analyzing and providing answer for tender documentation, performing demonstrations and attending any workshops where specialist knowledge of payroll is required
Perform Quality Assurance reviews on blueprints and configuration of the client's system.
Other
Performs other related duties as assigned.