Team Member - Support Services Processes - Government Business - Product Manager

Job Purpose

• To ensure accurate, compliant, and timely scrutiny of account opening, maintenance, and closure requests for Government Departments and Government entities in accordance with RBI regulations and internal bank policies.
• To mitigate operational and compliance risks through effective document scrutiny, stakeholder coordination, process improvements, MIS reporting, and capability building of business teams.

Key responsibilities

• Conduct detailed scrutiny of account opening documentation for Government Departments and other Government entities in accordance with regulatory and bank internal process guidelines.
• Verify KYC documents, constitutional documents, authorisation letters, government orders, and related records as per the prescribed KYC framework and guidelines.
• Ensure full compliance with RBI regulations, internal policies, and procedural requirements during account onboarding and maintenance.
• Review and process account maintenance requests, including addition or deletion of authorised signatories, signature updates, dormant account reactivation, and other account modifications.
• Scrutinise account closure requests, validate supporting documentation, and ensure all necessary approvals are obtained prior to closure.
• Liaise with Branches, Government Business Relationship Teams, and RPC Operations Teams to resolve discrepancies and ensure timely processing of requests.
• Issue welcome letters to the recently onboarded clients
• Flash MIS to Business team on account opening

Skills / Knowledge Required

• Strong knowledge of RBI regulations, KYC guidelines, Government account opening procedures, and banking operational policies related to account lifecycle management.
• Proficiency in document scrutiny, risk and compliance assessment, stakeholder coordination, MIS reporting, and handling account maintenance and closure scrutiny with high accuracy.
• Excellent analytical, communication, and problem-solving skills, with the ability to identify process gaps, drive improvements, and deliver training to business teams and stakeholders