Reactive Group Sales Manager

Are you passionate about building strong relationships, generating new business opportunities, and turning exceptional events into unforgettable experiences? As a Reactive Group Sales, you will play a key role in driving the hotel’s commercial success by identifying, developing, and securing group business opportunities that contribute to revenue growth and position The St. Regis Venice as a premier luxury and MICE destination.

If you are results-driven, commercially minded, and thrive on developing strategic relationships with clients from around the world, we would love to meet you!

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

• University degree in Business Administration, Marketing, Hotel and Restaurant Management.
• Lodging sales experience.
• Account management experience.
• Marriott sales systems experience

CORE WORK ACTIVITIES

• Managing Sales Activities
• Identifying, developing, and managing business opportunities for group accommodation, meetings, incentives, conferences, and special events.
• Developing and implementing sales strategies aimed at maximizing revenue and market share within the group segment.
• Managing the entire sales cycle, from prospecting and lead generation through negotiation, contract signing, and post-sale follow-up.
• Building and maintaining strong relationships with clients, event planners, travel agencies, destination management companies, and key accounts.
• Preparing customized proposals, contracts, and presentations tailored to each client’s specific requirements.
• Conducting site inspections, hotel presentations, and sales appointments to showcase the hotel’s facilities and services.
• Monitoring market trends, competitor activity, and emerging business opportunities to enhance sales performance.
• Working closely with Revenue Management teams to optimize pricing, availability, and profitability for group business.
• Collaborating with Events, Operations, and Catering teams to ensure seamless execution of contracted programs and events.
• Maintaining accurate and up-to-date client, pipeline, and contract information within Marriott’s sales systems.
• Preparing sales reports, forecasts, and performance analyses for leadership teams.
• Ensuring compliance with Marriott International sales standards, policies, and procedures.
• Contributing actively to the achievement and surpassing of revenue and production goals established by the hotel.
• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
• Partners with Sales to identify new group/catering business and achieve personal and property revenue goals.
• Provides expert knowledge on local destination (e.g., local attractions, events, etc.)
• Coordinates with all sales channels to educate selling engines on property attributes and business needs.
• Verifies echannels and websites are updated with accurate details about the property.
• Provides other sales support as needed, upon direction from General Manager (GM) or sales leadership, within the overall sales strategy
• Performs other duties, as assigned, to meet business needs.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
• Drives customer loyalty by delivering service excellence throughout each customer experience.

What we are looking for in you

• Previous experience in hotel sales, group sales, MICE, events, hospitality business development, or a similar commercial role.
• Strong negotiation, communication, and relationship-building skills.
• A customer-focused mindset with a passion for delivering tailored solutions and exceptional experiences.
• A proactive, organized, and results-oriented approach to achieving business objectives.
• Strong analytical skills with the ability to interpret market trends, sales reports, and business opportunities.
• Confidence working in international and multicultural environments.
• Experience using CRM platforms, hotel sales systems, and business development tools.
• Excellent collaboration skills and the ability to work effectively with multiple departments.
• Fluency in Italian and English; additional languages will be considered a strong advantage.