Tele Sales Executive - Mandarin Speaking

Country: Kenya

Business Unit: Express

Job Family: Tele Sales

Grade: RCS N

Role Title: Tele Sales Executive - Mandarin Speaking

Department: Sales

Reports to: Area Sales Manager

Role Purpose

The Tele sales Executive – (Mandarin speaking) will act as the main contact for DHL tele sales customers in Kenya, driving revenue growth, customer retention, and service excellence through proactive telephone-based sales and relationship management. This role supports DHL’s customer-centric approach by identifying new business opportunities, growing existing accounts, and ensuring customers receive high-quality sales and post-sales support.

Key Responsibilities

• Manage a portfolio of tele sales customers through regular call cycles to secure new business, retain existing customers, and achieve agreed sales targets.
• Build strong customer relationships to maximize account potential, reduce attrition, and limit competitor opportunities.
• Drive revenue growth through upselling, cross-selling, prospect conversion, and opening profitable new accounts.
• Provide customer-focused sales and post-sales support, ensuring prompt resolution of sales-related queries and service requirements.
• Work closely with Sales Channels and internal DHL departments to maintain cost-effective service delivery and achieve area targets.
• Prepare and implement a personal sales plan focused on new business development and growth within the existing customer base.
• Maintain accurate customer records and complete daily and weekly reports to track productivity and sales effectiveness.
• Apply DHL product and service knowledge, commercial awareness, regional profit margin standards, pricing guidelines, and discount controls.
• Undertake additional duties or projects assigned by the Area Sales Manager or Commercial Manager, Direct Sales.

Required Qualifications and Skills

• Minimum of 3 years’ experience in sales, preferably in tele sales, customer relationship management, or a service-driven commercial environment.
• Degree, or equivalent qualification.
• Strong telephone, customer engagement, negotiation, and communication skills.
• Fluency in English and Mandarin, both spoken and written, is required.
• Good commercial awareness with the ability to identify sales opportunities and convert prospects into active accounts.
• Ability to work collaboratively with sales teams and internal departments while maintaining accurate records and reports.

What DHL Offers

• Career support and growth opportunities within an international environment.
• Training and development aligned with Global DHL Standards, including online and offline learning.
• A coaching and feedback culture that supports short-term and long-term development goals.
• A values-led workplace built on DHL’s culture of “Respect and Results,” with employee engagement, health, well-being, and hobby club activities.

DHL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to thrive. All qualified applicants will receive consideration without regard to race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by law.

*Fraud is on the rise!*Be aware of outside firms impersonating the DHL via phishing email, unofficial social media channels or 3rd party websites. We never charge fees or ask for money or banking information to apply for positions, nor do we ask sensitive personal information such as passport numbers or social security information as part of our interview process. If you suspect any fraudulent activities, please reach out to us at ke.claimscomplaints@dhl.com

*Please do NOT send your CVs/Resumes to the email above, it will not be reviewed