HW Sales Supervisor

Key Job Responsibilities

· Develop and execute monthly and weekly sales plans to achieve Nairobi Hardware Business Unit targets.

· Monitor sales performance, identify gaps and implement corrective actions to meet targets.

· Manage slow-moving inventory through clearance plans, promotions and channel distribution.

· Track sales orders from order placement to final delivery, coordinating with warehouse and logistics teams.

· Monitor accounts receivable and customer credit, including collections, overdue accounts and account reconciliation.

· Identify and acquire new customers across targeted regions and industries.

· Maintain key customer relationships and identify cross-selling and additional sales opportunities.

· Lead and supervise the sales team, including target setting, task allocation and performance monitoring.

· Conduct sales meetings, case reviews, product training, and sales skills coaching.

· Manage team attendance, discipline, performance and talent development.

· Collaborate with other departments to ensure efficient execution of sales and customer-related activities.

· Identify and implement cost-saving, process improvement and efficiency initiatives.

· Ensure compliance with company policies, ethical standards and protection of company assets and information.

Key Qualifications & Skills

· Knowledge of hardware, building materials, tools and labor protection products.

· Understanding of sales channels and sales operations.

· Basic knowledge of customer credit assessment.

· Strong skills in customer acquisition and relationship management.

· Ability to manage order fulfillment and sales processes.

· Knowledge of debt collection and customer account reconciliation.

· Strong team leadership, target management and problem-solving skills.