At CIM Finance, we are committed to delivering exceptional customer experiences through efficient and reliable financial services. We are looking for an organised and customer-focused Assistant Level 1 - Cards Operations to join our Cards team.

In this role, you will support the day-to-day operations of our cards business by ensuring operational tasks are completed accurately and within agreed service levels. You will work closely with internal and external customers, handle enquiries, support transaction-related processes, and contribute to a positive customer experience.

Added,
9/14/2026

Closing Date,

Job Reference Number req275

+(230) 203 6800

Generic Location.MUS

career@cim.mu

Assistant Level 1 - Cards Operations

At CIM Finance, we are committed to delivering exceptional customer experiences through efficient and reliable financial services. We are looking for an organised and customer-focused Assistant Level 1 - Cards Operations to join our Cards team.

In this role, you will support the day-to-day operations of our cards business by ensuring operational tasks are completed accurately and within agreed service levels. You will work closely with internal and external customers, handle enquiries, support transaction-related processes, and contribute to a positive customer experience.

Added
9/14/2026

Closing Date,

Job Reference Number
req275

+(230) 203 6800

Generic Location.MUS

career@cim.mu

Apply Now →

Responsibilities:

• Process and complete cards-related operational tasks accurately and within established service level agreements (SLAs).
• Ensure compliance with Cards Operations policies, procedures, controls, and confidentiality requirements.
• Provide professional and timely support to internal and external customers.
• Manage customer enquiries and service requests while delivering a positive customer experience.
• Handle inbound and outbound customer calls as required.
• Investigate customer concerns and contribute to effective and timely resolution of issues.
• Maintain a strong understanding of CIM Finance cards and payments products and services.
• Provide clear information and guidance on transactions, operational processes, and related enquiries.

Profile:

• Higher School Certificate (HSC) or equivalent qualification.
• Experience within the banking or financial services sector is desirable but not essential.
• Candidates with transferable skills and relevant experience from other industries are encouraged to apply.
• Proficient in Microsoft Office applications.
• Strong verbal and written communication skills.
• Good problem-solving and analytical skills.
• Customer-focused with a positive and professional approach.

About Us

We nurture and support our talents providing them a dynamic, exciting,
value-driven and inspiring work environment to allow each individual to grow and embrace a unique and rewarding career.

Profile

Corporate culture is derived from the people that create it. Our people are at the heart of our business strategy and success. We focus on equal employment opportunity, diversity and inclusion in our recruitment process, making sure that we attract candidates from all backgrounds. We provide our people with a variety of tools — enriching professional experiences, daily coaching, and productive feedback — to help them make their professional lives productive and enjoyable.

View More ?

We believe in equal opportunities

Cim Finance is committed to cultivating an inclusive and equitable workplace
where everyone feels valued and empowered to grow. We welcome individuals
from all backgrounds, identities, abilities, and life experiences. Diversity
strengthens us. It fuels innovation, drives success, and enriches our collective
experience. We are dedicated to providing our team with the support, resources,
and opportunities they need to achieve their full potential.

Benefits