Construction Quality Manager

Overview

The Construction Quality Manager for Johor Bahru metro will work full-time with the project teams to oversee quality assurance and quality control (QA/QC) processes throughout the construction period. Working collaboratively with the project teams, the role will ensure that day-to-day site execution adheres to established processes and project parameters, and achieves the highest standards of performance, functionality and safety.

The role may have responsibility for overseeing quality activities across 3-4 projects/campuses simultaneously and providing leadership, coaching and technical support to site-based quality personnel to ensure consistent implementation of quality standards, processes and reporting requirements across the portfolio.

Responsibilities

Quality Support Execution

• Manage and coordinate quality activities across 3-4 active construction sites, ensuring consistent application of Microsoft quality standards, processes and expectations.
• Provide direction, mentoring and technical support to Site Quality Managers, Quality Engineers, and other quality personnel assigned to multiple projects/campuses within the region.
• Drive consistency in quality reporting, inspections, audits, issue management, and lessons learned across the assigned portfolio of projects.
• Demonstrate commitment to an Injury-Free Environment through personal actions and mentoring others, ensuring the safety programme is followed.
• Review the General Contractor’s Project Quality Management Plan (QMP), including QA/QC procedures, inspection and test plans (ITP), and Foreign Object Debris (FOD) management plan.
• Oversee, train and counsel project staff to ensure consistency in auditing and execution against Microsoft project quality specifications and standards.
• Lead and manage quality-awareness promotions that enhance the quality culture and project outcomes.
• Attend and participate in project design and construction meetings, including OAC and weekly quality meetings.

Collaboration with Delivery Teams

• Foster a supportive and inclusive work environment by collaborating closely with construction, quality, commissioning, procurement, design and operations stakeholders.
• Identify quality issues and ensure necessary modifications are made to maintain budget, schedule and scope and improve project delivery.
• Facilitate decision-making to drive quality solutions, support schedules and manage change as required.

Auditing

• Execute quality audits onsite and offsite, and ensure audit goals are met.
• Consolidate, analyse and report key audit data regularly to demonstrate compliance and conformance.
• Identify areas for improvement and use disciplined problem-solving techniques to recommend corrective and preventive actions for non-conformances. Improve process control through enhanced process capability and error-proofing.
• Facilitate cross-site collaboration and sharing of best practices, lessons learned and continuous improvement initiatives between project teams.

Performance Analysis

• Document, analyse and evaluate project quality metrics.
• Provide data-driven insights to support process adherence and conformance.

Documentation and Reporting

• Consolidate and communicate portfolio-level quality performance, risks, trends and improvement opportunities across multiple sites to regional and corporate stakeholders.
• Document, aggregate and report audit results, issues, lessons learned and recommendations for corrective actions.
• Prepare detailed audit reports summarizing non-conformances, observations, and audit outcomes in a clear and accessible manner.
• Support the entry of QA/QC data in the appropriate tool, issue a weekly QA/QC log, maintain quality metrics and track QA/QC items to closure as part of the QA/QC programme.

Compliance and Standards

• Stay up to date with industry standards, regulations and best practices relating to construction and quality.

QA/QC Process Improvement

• Continuously improve QA/QC procedures and protocols for region-wide change management.
• Identify opportunities for process efficiencies within audit and quality-control workflows.
• Identify defects, data inconsistencies and improvement opportunities to ensure consistent quality delivery.
• Lead and/or participate in the digitalization of construction-related processes to improve efficiency, transparency, traceability, and accountability.

Training and Support

• Provide training, mentoring and technical support to Site Quality Managers, Quality Engineers and project stakeholders on QA/QC processes, specifications and best practices.

Qualifications

Qualifications

• Education: Bachelor’s degree in construction project management, architecture, engineering, quality management or a related field, with 10+ years of related experience on data centre projects, or equivalent experience in a similar industry.
• Experience: A minimum of 10 years of building-construction experience covering MEP (mechanical, electrical and plumbing), CSA (civil, structural and architectural), construction quality management, commissioning expertise and quality-control testing, preferably in data centre or industrial construction reliant on specific installation practices and adherence.
• Demonstrated experience managing quality programmes across multiple concurrent construction projects or sites, including coordination of geographically distributed quality teams.
• Proven ability to lead, coach and develop site-based quality personnel while maintaining consistent quality outcomes across a portfolio of projects.
• Technical Skills: Proficiency in Microsoft 365, BIM (Building Information Modelling), Bluebeam and relevant construction software. Proficiency in data analytics and internal reporting tools, including Power BI and other statistical inference tools.
• Analytical Mindset: Strong analytical and problem-solving skills, with the ability to interpret complex data and identify trends.
• Detail Oriented: Meticulous attention to specifications, governing standards and installation compliance, with commitment to high-quality results, including auditing contractor certifications.
• Communication: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders and promote open, inclusive communication.
• Team Player: Demonstrated ability to work collaboratively in a fast-paced, dynamic environment to meet schedule requirements.
• Adaptability: Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Quality Mindset: Strong commitment to accountability and adherence to project quality standards and specifications, using the Plan-Do-Check-Act approach.

Preferred Qualifications

• Bachelor’s degree in engineering, construction management, or related field.
• Technical mastery or knowledge of continuous and process-improvement methods such as DMAIC, Lean, DFSS/process design, process management and change management.
• Quality-control and testing certifications are preferred, such as the Construction Quality Management certificate from the United States Army Corps of Engineers and OSHA 30.
• Knowledge of FMEA, MSA, 8D, or other structured problem-solving methodologies.
• Experience in Cost of Poor-Quality analysis and ISO 9001; ASQ certifications such as CQM, CQE or CQA are desirable.
• Familiarity with construction software technology, including BIM, other construction-management software and infrastructure components.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.