Supervisor E-Commerce

Company Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

Job Description

• Manage and organize customer deliveries, ensuring accuracy in quantity and specifications.
• Ensure product availability for customers and, in case of shortages, offer suitable substitutes through the Call Centre while coordinating directly with customers.
• Oversee route planning and ensure delivery documents are properly handed over to the delivery staff.
• Handle customer complaints related to delivery issues promptly and effectively, where required.
• Maintain adequate stock levels and closely monitor promotional items.
• Monitor team performance to identify gaps between expected and actual productivity.
• Ensure products are handled in accordance with QA quality standards and established SOPs.
• Ensure that all team members comply with company policies and procedures set by management.
• Prepare daily/weekly reports on sales, deliveries, customer feedback, and stock status.
• Track KPIs such as order accuracy, delivery timeliness, and customer satisfaction, and recommend process improvements to increase efficiency.
• Analyze customer complaints and feedback to recommend process improvements.

Qualifications

Graduation