Platform User Training Operations Project Intern

About the Team
Our Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. This position is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experiences.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities

• Design and develop onboarding and learning programs for platform users, with a focus on creating structured, engaging, and scalable learning experiences.
• Create, update, and maintain training content to ensure materials remain accurate, relevant, and aligned with product or process changes.
• Develop assessments, quizzes, and evaluation materials to measure learner understanding and training effectiveness.
• Support the administration and maintenance of learning content within the LMS, ensuring content is organized, accessible, and up to date.
• Use authoring tools such as Articulate Rise 360 and other learning content development tools to create digital learning materials.
• Work closely with product trainers to understand product updates, user needs, and business priorities, and translate them into effective learning solutions.
• Collect and organize learner feedback, content usage insights, and training data to identify opportunities for continuous improvement.
• Support day-to-day project coordination in a fast-paced, dynamic environment, while demonstrating accountability and ownership.

Minimum Qualifications

• Bachelor’s degree in Instructional Design, Education, Learning Technologies, or a related field.
• Strong interest in learning design, onboarding, training content development, or user education.
• Working languages are Chinese and English; Proficiency in Chinese is required primarily to facilitate coordination and communication with Chinese counterpart partners.
• Good written and verbal communication skills, with the ability to organize information clearly and create learner-friendly content.
• Proficiency in PowerPoint, Excel, Docs/Sheets, or similar tools.
• Ability to learn quickly and work effectively in a fast-paced, dynamic environment, including managing and updating training content in response to frequent product iterations.
• Strong attention to detail, a proactive attitude, and a willingness to take ownership with guidance.

Preferred Qualifications

• Internship, project, or academic experience related to instructional design, training, learning content creation, or education.
• Familiarity with content authoring tools like Articulate 360, knowledge management, and experience using AI tools is a plus.
• Comfortable working with multiple stakeholders and incorporating feedback into content updates and improvements.