Solution Engineer

The Solution Engineer will play a pivotal role in delivering high-quality technical support and software solutions to customers. This role involves on-site service delivery, collaboration with software developers, and active participation in the software development lifecycle. The ideal candidate will have strong technical skills in .NET and SQL, excellent problem-solving abilities, and a commitment to continuous improvement. This role will be reporting to Solution Manager, Integration Sales

Role & Responsibilities:

• Perform on-site technical support including installation, preventive maintenance, configuration, operation and troubleshooting of deployed software and hardware devices.
• Manage customer’s enquiries relating to technical and service problems with tact and courtesy
• Practice continuous improvement by staying up-to-date with new knowledge of equipment modifications, new systems and related technical information
• Maintains deployed software using .NET and SQL programming for the OTP software/devices for our customers
• Work with software developer to investigate applications bugs to identify faults in application logic
• Work with software developer to analyze, design, program, debug and modifies software enhancement
• Provide on-site customer support to ensure optimal system functionalisty and customer’s satisfaction.
• Design, implement, test, document and deliver large-scale, multi-tiered, distributed or embedded software applications, tools, systems

EXPERIENCE THAT MATTERS: YOUR SKILLS & QUALIFICATIONS

• NITEC/Diploma in IT with 1-2 years of relevant IT experience

• Basic IT knowledge and Troubleshooting skill

• Basic TCP/IP Networking and structure cabling knowledge

• Basic Troubleshooting skill for combined network

• Basic knowledge and troubleshooting skill for Microsoft Windows and Windows server firewall and policy

• Knowledge in cyber security

• Preferably possess own transport to travel to customer sites.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.

• Team programs and activities that celebrate individual and team’s success.

• Long service award recognition for our committed and dedicated colleagues.

• Health insurance and flexi-benefits cater for the employee’s health and wellness.

• Company transport is provided (ie: 3 pick-up point - Boon Lay MRT, Le Meridian LRT& Serangoon MRT)

Access your career at dormakaba today!