End User Support Engineer

SingaporeFull-timeCorporate function / Support - IT support

Responsibilities

About the role: Tiger Brokers is a MAS-regulated fintech company operating across Singapore, Hong Kong, Australia, New Zealand, and the United States. We move at the pace of a technology company and operate to the standards of a licensed financial institution — and we need IT support that reflects both. This is not a traditional helpdesk role, nor a pure startup IT generalist position. You will be the primary IT point of contact for a fast-moving organisation with real regulatory obligations — supporting business leaders and executive users who expect swift, seamless resolutions, while operating within a controls environment governed by MAS Technology Risk Management (TRM) Guidelines and the Cyber Hygiene Notice (FSM-N06). The right candidate understands both sides: they can resolve a laptop issue in minutes without unnecessary friction, and they know exactly why that device needs full-disk encryption, a patched OS, and a logged asset record. You don't choose between speed and compliance — you deliver both. Who thrives here: Candidates who have worked in regulated financial services (banking, brokerage, insurance) and are ready to move faster — or candidates from high-growth fintech who understand that MAS-licensed entities operate differently from a startup. Either background works; the mindset is what matters. Key responsibilities: [Executive support] • Serve as the dedicated IT point of contact for executives and senior management — delivering on-site, white-glove support with urgency and discretion. • Proactively manage technology readiness: device setup, travel preparation, meeting room AV checks, and software pre-staging — before issues arise, not after. • Maintain strict confidentiality of executive communications, documents, and device contents at all times. • Balance speed with process: executive requests are always priority one, but resolutions must still be logged, documented, and compliant. [Endpoint support — Windows & macOS] • Diagnose and resolve hardware and software issues across Windows 10/11 laptops and MacOS devices via JAMF Pro and Microsoft Intune / Group Policy. • Perform OS builds, device enrolments, and migrations following group security baselines and endpoint control requirements. • Manage peripherals — docking stations, monitors, printers, video conferencing equipment — with a bias toward self-service documentation so users can resolve minor issues independently. • Support Microsoft 365 (Outlook, Teams, Excel, SharePoint) and Lark as the primary collaboration platforms. • Manage and troubleshoot iOS and Android devices enrolled in MDM platforms. [Incident management & compliance] • Log, triage, and resolve all endpoint incidents through IT Helpdesk platform within defined SLA targets. • Maintain accurate asset records in EUC register — including device ownership, data classification, and review dates. • Support onboarding and offboarding workflows: account provisioning, device imaging, access revocation and MDM unenrolment. • Participate in periodic endpoint compliance reviews and internal audit preparation. Controls vs efficiency — our expectation: Controls are not bureaucracy; they are the baseline for operating as a licensed FI. We expect you to follow them consistently, document decisions clearly, and — critically — flag when a control is creating unnecessary friction so we can improve the process, not bypass it.

Qualifications

[Experience] • 3–5 years of hands-on end user support in a corporate environment. Experience in a MAS-regulated financial institution (bank, broker, insurer, fund manager) or a licensed fintech is strongly preferred. • Candidates from traditional FI backgrounds: we value your controls discipline and audit readiness. You should also be comfortable working at fintech pace — lean team, no lengthy change advisory boards for standard endpoint tasks, expected to exercise good judgment independently. • Candidates from fintech / tech backgrounds: we value your speed and self-sufficiency. You should understand that MAS-regulated entities have non-negotiable compliance obligations — every device must be managed, every ticket must be logged, every asset must be inventoried. • Demonstrable experience supporting senior business leaders, with references to professionalism and discretion. • Diploma or degree in Information Technology, Computer Science, or related field; or equivalent experience. • Advantageous certifications: CompTIA A+, Microsoft 365 Modern Desktop Administrator, Apple Certified Support Professional (ACSP) or ITIL Foundation. [Technical skills] • Windows 11 — Advanced troubleshooting — Group Policy, Active Directory, registry, event logs, networking stack. • macOS (Sequoia/Golden Gate) — System preferences, MDM profiles, Keychain, FileVault, JAMF Pro management. • Mobile — iOS (Apple Business Manager, MDM enrolment) and Android (work profile, Knox / Intune). • Networking — TCP/IP, VPN clients, Wi-Fi troubleshooting, DHCP/DNS basics. • Security tools — EDR, SASE, DLP. • Microsoft 365 — Outlook, Teams, OneDrive, SharePoint. [Language & communication] • Professional proficiency in English and Mandarin Chinese (spoken and written) is essential. • Ability to explain technical issues to senior executives clearly and concisely, in either language, under pressure and without jargon. [Personal attributes] • Comfortable operating in ambiguity — not every process is written down yet; you help write it. • Service-first mindset with a strong sense of urgency; VIP issues are always priority one, and you treat them that way without being told. • Impeccably professional presentation and interpersonal skills appropriate for a licensed financial institution. • Calm and methodical under pressure; able to manage concurrent high-priority requests without corners being cut. • Controls-minded without being rigid — you follow the rulebook and you improve it. What we offer: • Competitive base salary with performance bonus. • Exposure to a MAS-regulated fintech operating across five markets — a rare combination of compliance rigour and technology pace. • High visibility with senior leadership; direct impact on the executive experience of the organisation. • Continuous learning support — certifications, training, and industry events funded. • Flexible work arrangement (with on-call availability). • A lean, collaborative IT team where your contributions are visible and your judgment is trusted.

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