Project Manager (Quality, Compliance, and Oversight)

Posting number: 26-20104

Department: MBTA - Quality Compliance & Oversight

Division: 002-Quality Compliance & Oversight

Job classification: Project Manager (Quality, Compliance and Oversight)

Posting type: Open/External and Promotional/Internal

Categories: Management

Summary

The Project Manager of Quality, Compliance, and Oversight (QCO) will oversee the development, implementation, verification and close-out of regulatory findings from oversight authorities such as Federal Transit Agency (FTA) and the Department of Public Utilities (DPU) and/or State Safety Oversight (SSO), and/or enterprise projects that further the MBTA’s strategic goals or address deficiencies and/or opportunities for improvement at the MBTA.

The Project Manager will contribute to the scope and deliverables from project initiation through close-out as part of a multi-disciplinary team led by the Senior Director and/or Director. Projects are often managed within a portfolio of initiatives that involve internal stakeholders, QCO staff, and where applicable contractor teams that support departmental efforts. The Project Manager additionally contributes to program-wide initiatives and verifications.

Examples of duties

• Manage multiple QCO projects simultaneously, providing coordination among external parties as well as internal MBTA stakeholders that support these projects.
• Responsible for delivery and performance of assigned deliverables within projects in portfolio, including budget, schedule, and quality. Ensure cost requirements are met and that documents satisfy the high-quality standard set by the QCOO.
• Coordinate project review of plans and specifications with a wide range of internal departments and external agencies, including regulators.
• Assist in the development of project scopes, requests for proposals, statements of work, and submissions to the FTA or other regulators and interested parties to satisfy assigned Corrective Action Plans.
• Assist with negotiations of project assignments, task orders, amendments, change orders and use of contingency and make recommendations for approval, as required.
• Ensure project coordination with other MBTA teams and departments
• Organize and coordinate a multitude of different types of meetings.
• Coordinate with other QCOO staff and contractors, as required.
• Ensure that project activities with outside agencies, community groups and other third parties occur on a timely basis.
• Assist in leading transformative change within the MBTA, using business process redesign techniques, cutting across multiple departments and stakeholder groups.
• Prepare correspondence, reports, charts, and presentations utilizing Microsoft Word, Excel, Project and PowerPoint, as required.
• Prepare for and make project presentations as required.
• Critically think through, identify, trouble-shoot, and resolve project issues.
• Prepare task orders for consultant services and manage external consultant support for project review and studies; assist with and procurement of consultants as required.
• Work both independently and in support of project teams to address complex tasks in a time-sensitive environment.
• Follow up on actions required for successful project completion, as required.
• Prioritize workloads, work effectively with a wide range of stakeholders, build consensus, communicate effectively, both written and verbally, and prepare and make project presentations.
• Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner consistent with the Authority's Customer Experience quality standard.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Drive a company or personal vehicle to visit work sites to assist with DPU and/or FTA support as required.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Supervision

• May directly supervise project coordinators.

Qualifications

• Bachelor's degree from an accredited institution in Engineering, Public Administration, Business Administration, Planning, or related field.
• Five (5) years of experience in project management, public administration, or planning in transportation services, or related industry experience.
• One (1) year supervisory, managerial, and/or leadership experience.
• Experience with methods of business process redesign and familiarity with Quality Assurance principles.
• Excellent writing, organizational, analytical, time management and interpersonal skills.
• Proficient in Microsoft Word, Excel, Project, Visio and PowerPoint applications.
• Effective professional written and verbal communication and interpersonal skills.
• Proven track record of collaboration, transparency, and problem-solving skills.
• The ability to effectively communicate with customers, employees and vendors.
• Excellent customer service and diplomatic approach to issue, risk identification and resolution.
• The ability to supervise and work effectively with a diverse workforce.
• Possess a valid driver's license.

Substitutions

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Supplemental information

• Master's degree from an accredited institution in Civil Engineering, Business Administration, Public Administration, Planning, or related field.
• Agile or Lean certification.
• Previous public sector experience, particularly with the MBTA, MassDOT, FTA, or a transit agency.
• Experience in transit safety regulation, human resources, or transit construction, maintenance, or industrial operations.
• Familiarity with FTA, MBTA and MassDOT rules and regulations, processes, and policies.
• Familiarity with DPU and/or SSO rules and regulations, processes, and policies.