IT Support Technician 2 (Project)

Posting number: 26DOT-HQ-0P247-1

Department: Dept. of Transportation

Division: Headquarters

Job classification: IT SUPPORT TECHNICIAN 2

Posting type: Open & Promotional

Categories: IT and Computers, Investigative, Electronics

Summary

About WSDOT

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!

The Opportunity

WSDOT Technology Services Division (TSD) is currently seeking to fill a non-permanent IT Support Technician 2 position in Shoreline, WA. This position is an experienced paraprofessional, who will serve the Northwest Region (NWR) and Urban Mobility and Access Management (UMAM) in support of IT assets. In this role, you will perform a variety of routine technical IT tasks related to the onboarding and offboarding of IT assets, including inventory and disposal. This position ensures the agency can accomplish its mission of providing safe, reliable, and cost-effective transportation options to improve communities and economic vitality for people and businesses by supporting the high-profile transportation infrastructure projects of the NWR and UMAM.

What to Expect

Among the varied range of responsibilities held within this role, the IT Support Technician will:

• Update records for asset onboarding, asset movement, and asset disposal. Assets include but are not limited to tablets, laptops, desktop PC, printers, handheld devices, iPads, servers, hubs, switches, bridges, routers, and software.
• Perform the physical unpacking of hardware and the entry of assets into the asset management system.
• Install operating systems and TSD approved software on devices.
• Prepare assets for surplus property disposal; perform the sanitization of equipment prior to disposal.
• Physically visit region locations to discover and verify assets in support of asset tracking and documentation.
• Audit and modify asset records for the movement of equipment by Field Services technicians ensuring that they are completing all appropriate paperwork and associated documentation.
• Manage and reconcile the biennial physical inventory of the IT related hardware for the NWR and UMAM Program offices.
• Provide updates to IT management and assist with the final report for management review and signoff.
• Complete assigned service tickets relating to routine tasks.
• Diagnose application, hardware, and software issues.
• Complete routine purchases using agency purchasing card, process and reconcile transactions.

Qualifications

To be considered for this opportunity, the following are required:

• IT Systems Support: Experience in information technology related activities such as testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software/hardware.
• Technical Support: Experience supporting Microsoft Operating Systems, Microsoft O365, iOS, and standard Adobe products.
• Problem Solving & Critical Thinking: Experience providing technical consulting and performing installation of IT hardware and software.
• Communication and Collaboration: Experience effectively communicating and providing assistance to a diverse set of information technology peers.
• Growth Mindset: Actively demonstrates a commitment to learning and growth.
• Service-Oriented: Takes action to meet the needs of others.

Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• This is a project position, expected to last until June 30, 2027.
• This position is not eligible for remote work and will be expected to report to the duty station five (5) days a week.
• Regular travel to various sites throughout the region and occasional travel to other sites across the state with possible overnight stays will be required.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov

Why WSDOT

• Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
• Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-0P247-1 in the subject line.