Assistant Property Manager Luxury Residential

We are seeking an experienced and proactive Property Manager with a strong operations background to assist the General Manager in overseeing all aspects of a luxury high-rise residential property. This role requires a hands-on approach, excellent organizational skills, and the ability to maintain operational excellence in a high-end environment. Weekend availability is required to support property operations and resident needs.

Key Responsibilities:

Operational Leadership & Support

• Assist the General Manager in managing all operational aspects of the property, including maintenance, vendor oversight, security, concierge, and common areas.
• Leverage a strong operations background to identify process improvements, streamline workflows, and optimize property performance.
• Ensure the property is maintained to the highest standards expected in a luxury environment.

Team Leadership & Staff Support

• Support recruitment, training, and supervision of property staff, including front desk, maintenance, housekeeping, and concierge teams.
• Assist in staff coaching, performance management, and creating a culture of excellence and accountability.
• Provide hands-on support during peak operational periods, including weekends and special events.

Resident Experience & Relations

• Deliver exceptional service to residents, responding promptly to inquiries, concerns, and requests.
• Support resident engagement programs and events to maintain a strong, satisfied community.
• Proactively anticipate and address operational issues that impact resident satisfaction.

Financial & Administrative Operations

• Assist in budget management, expense tracking, and financial reporting.
• Support rent collection, vendor invoice review, and operational cost control.
• Contribute to operational strategies that enhance efficiency and resident satisfaction.

Compliance & Risk Management

• Ensure property operations comply with local, state, and federal regulations and corporate policies.
• Support safety, emergency preparedness, and risk management initiatives.
• Conduct regular property inspections and assist with documentation and reporting.

Strategic Support

• Provide operational insights and updates to the General Manager.
• Assist with implementing strategic initiatives to enhance property value and performance.
• Collaborate across departments, including leasing, marketing, and maintenance, to achieve operational goals.

Qualifications

Qualifications:

• Minimum of 5–7 years of experience preferably in luxury residential property management with a strong operations focus, preferably high-rise or multi-family properties.
• Experience supporting a General Manager or senior leadership team.
• Demonstrated success managing complex operations, large teams, and high-end service standards.
• Exceptional organizational, problem-solving, and communication skills.
• Proficiency in property management software and Microsoft Office Suite.
• Knowledge of local real estate laws, codes, and compliance requirements.
• Ability to work weekends and manage operational priorities during peak periods.

Core Competencies:

• Strong operations and process management expertise
• Leadership and team development
• Exceptional resident service orientation
• Strategic thinking and problem-solving
• Financial awareness and operational accountability

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.