Bank Manager

Job DetailsJob Location: Chickasha Downtown - Chickasha, OK 73018-2653Position Type: Full TimeJob Category: BankingAbout Us

Brooks Bank is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area. For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the bank’s mission.

Job Summary

The Bank Manager plays a key role in leading a diverse team of bankers within a full-service bank environment who are focused on providing excellent service to our customers.

The Bank Manager is focused on improving the success of their location, which contributes to the overall success of the bank. This position requires an adaptable leader who can balance daily tasks and activities with responsibility for staff development and revenue growth.

Essential Functions

Management & Development

Lead, coach, and develop employees to achieve individual, department and bank performance goals.
Regularly provide employee coaching and feedback while holding the team accountable to performance goals
Manage employees’ work schedules, monitor overtime, and assign tasks as needed 
Train and supervise employees to ensure operational, sales & service, and professional development
Manage bank location expenses
Ensure employees adhere to all bank policies and procedures
Participate in community events 
Develop and maintain relationships with customers and community leaders
Model a culture of positive employee morale and ownership and 
Model and foster a customer-focused culture
Guides, mentors, and builds a cohesive team while fostering a highly positive and productive workplace environment.
Resolve customer complaints and questions 
Support the implementation of a bank wide performance and development process

Operations

Responsible for operational excellence and soundness of bank location
Prepare team and location for annual regulatory audits
Partner with communication team to maximize community impact
Guide employees in escalated or difficult workplace situations
Manage staffing, scheduling, and workforce planning.
Monitor service quality and implement improvements as needed

Sales & Service

Greet customers and facilitate a welcoming and customer-focused environment
Process routine customer transactions as well as assist employees with more complex transactions
Resolve complex customer concerns and escalations.
Identify opportunities to recommend additional bank products and services 
Respond to customer needs to create positive solutions.
Generate non-interest income
Grow market share in both deposits and loans

This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency. QualificationsPosition Requirements

Bachelor's degree in Business, Finance, Accounting or a related field preferred or an equivalent combination of relevant education and experience
Minimum 2 years of supervisory experience
Proven knowledge of banking products and services as well as standard banking procedures and regulations
Self‐starter and ability to manage multiple tasks and projects in a collaborative team environment
Strong leadership and critical thinking skills
Excellent verbal and written communication skills; able to present information professionally and clearly
Careful attention to detail and strong organizational skills
Strong work ethic and high integrity

Training consists of a combination of in-person instruction and hands-on practice in our Learning Lab, observation within a bank location and completion of online training courses. Incumbent must successfully complete teller training prior to being assigned to operate a teller drawer.

Other Requirements

Must reside in Oklahoma and pass a background and credit check
This is an in-person position, and it is critical to remain available to team members during business hours
May have regular local travel to other locations for meetings, training opportunities and bank events
Must be available to work one Saturday each month and willing to work additional Saturdays when necessary

Hours of Operation

Monday through Friday 7:15 am to 6:15 pm and Saturday from 7:45 am to 12:15 pm.

Full-time employees are scheduled for 40 hours per week within these times.