Director of Operations

Our commercial property services client is seeking a Director of Operations to lead field operations across several service lines. This person leads a field-based team spanning the Southern CA region. This is a hands-on leadership role focused on rebuilding systems, scheduling, and labor discipline while improving margins across the business.

Why This Role Stands Out:

• You'll have a clear mandate to rebuild field systems.
• You'll step into an established company with a solid client base, a team in place, and a company vehicle.

Responsibilities:

• Own financial performance for multiple service lines, including P&L results, job costing, and margin growth
• Plan labor needs, drive crew productivity, control overtime, and keep operations compliant with California wage and hour law
• Build and manage routes, schedules, and field staffing to get the most out of available resources across hundreds of properties
• Lead and develop a team of 3 operations managers and 6 production supervisors across Los Angeles, San Diego, and the Inland Empire
• Hold the team accountable for service quality and client retention
• Manage subcontractor performance and costs across all service lines
• Set up systems for recurring service schedules and make sure work gets completed as planned
• • Track operational KPIs and lead ongoing process improvements
• • Spend most of the week in the field, working directly with crews and supervisors
• • Serve as an on call escalation point for a business that operates 24/7/365

Minimum Qualifications:

• Bachelor's degree
• 5 years' experience leading operations in a service business with multiple sites or routes
• Direct P&L and job costing responsibility
• Working knowledge of labor management and California wage and hour requirements
• Experience with routing, scheduling, and workforce utilization
• Proven record of improving operational and financial results
• Available for on call support

Preferred Qualifications:

• Background in commercial property services, facilities management, janitorial, landscape, hospitality, or multi unit operations
• Experience managing both hourly field employees and subcontractors
• Familiarity with field service management software such as Aspire
• Spanish fluency
• Ability to move between service lines as business needs shift

Compensation:

*The below represents the lowest to highest expected salary range for this job opening upon hire. Our client ultimately may pay more or less than the posted salary range, and the salary range may be modified in the future. Our client will consider job-related factors including, but not limited to, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs when determining pay.