Customer Specialist

Customer Specialist – Walser Automotive Group

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovation, technology, and a promise to deliver an exceptional experience every time.

And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation: $36,000

What You’ll Do:

Maintain unit averages as required by the store
Maintain minimum PVR and VSC standards as required by the store
Greet all customers promptly and courteously
Guide customers through the entire sales process
Utilize the Walser CRM tool effectively to track all customer interactions
Educate customers on the benefits Walser has to offer
Conduct test drives and ensure customers understand vehicle features and operation
Educate customers on available financial products and financing options
Follow up with customers after purchase to ensure satisfaction
Wear safety eyewear at all times when in dealership service departments
Wear hard-toed shoes and slip-resistant footwear when in dealership service departments
Perform all other duties, tasks, and/or projects as assigned
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:

Must be at least 18 years of age
Bachelor’s degree strongly preferred but not required
Successful completion of the sales training program
Excellent listening, telephone, and computer skills
Strong verbal and written communication skills
Friendly, positive attitude and team-oriented mindset
Professional demeanor and appearance, including adherence to uniform and nametag standards
Strong customer service mentality
Valid driver’s license with an acceptable driving record

What’s In It For You?

Paid Time Off (PTO) – Take time to relax, spend time with family, or enjoy personal time away
Paid Training (CS) – Fully paid, three-and-a-half-week hands-on training program to build skills and confidence for long-term success
4-Day Work Weeks (CS) – Enjoy improved work-life balance with a four-day workweek while maintaining full-time benefits
Career Growth & Opportunity for Advancement – We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career
Fertility & Adoption Assistance – Up to $10,000 in financial assistance for fertility treatments and adoption expenses
Comprehensive Health Benefits – Medical, dental, and vision coverage, plus access to HSA and FSA plans and additional wellness benefits through Blue Cross Blue Shield
Life Insurance & 401(k) with Employer Match – Company-paid life insurance and a 401(k) program with employer match
Paid Clothing Program – Twice yearly selection of branded Walser apparel
Employee Discounts – Exclusive employee discounts across products and services
Employee Resource Groups – Including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser
Community Involvement – Volunteer opportunities with the Walser Foundation supporting local causes
Employee Assistance Program (EAP) – Support for personal and professional challenges
Referral Program – Earn referral bonuses for referring talented candidates