Front Desk Agent

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Qualifications

What we are looking for

• High work ethic and self-initiative

• May be required to work varying schedules to include nights, weekends, and holidays

• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

• Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.

• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)

• Occasional standing and walking throughout the workday.

• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.

• Ability to communicate effectively verbally and in writing.

• Occasionally required to stand, walk, bend, reach, or carry items.

• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).

• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).

• Ability to hear and participate in conversations and meetings, use phone and/or headset

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Wage Range: $16.00 - $17.50 per hour

Location Description

58 State Circle, Annapolis, Maryland 21401

Experience 18th-century charm incorporated with 21st-century convenience at our historical inns in Historic Downtown Annapolis, Maryland. Comprised of three historic buildings, our iconic Inns offer a mix of Victorian character and modern lifestyle amenities. Our beautifully restored boutique hotel celebrates a place in American history, and each inn is within walking distance of Chesapeake Bay attractions.

Location

Annapolis Historic Inn-ANN